Overview
Join Our Team as a Customer Service Administrator!
Do you thrive in a fast-paced environment and enjoy multitasking? If so, we invite you to apply for the Customer Service Administrator position at our client's dynamic organisation!
What You'll Do
As a key member of the team, you will be responsible for ensuring our customers receive outstanding service and support. Your daily tasks will include:
* Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders.
* Order Tracking: Monitor daily orders for customers and obtain Proof of Delivery (POD) efficiently.
* Order Processing: Promptly process orders received via email, customer portals, and Teams using Sage.
* Back Order Management: Manage orders that are yet to be fulfilled, keeping customers informed.
* Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay.
* Daily Reporting: Send daily shipping reports to corporate customers to keep them updated.
* Email Management: Oversee two busy email addresses, ensuring prompt responses.
* Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution.
* Collaboration with Sales Team: Work closely with a busy Sales Team, accommodating their unique requirements.
* Account Setup: Set up new customer accounts and perform necessary security checks.
* Spreadsheet Updates: Update spreadsheets for Accounts regarding cash and factored payments.
* Liaison with Logistics: Maintain close communication with the Logistics Team to ensure timely despatch of daily orders.
What We're Looking For
To excel in this role, you should possess the following skills and qualities:
* Proactive Attitude: You take initiative and are always ready to tackle challenges head-on.
* Strong Multitasking Abilities: Manage a varied and demanding workload with grace and efficiency.
* Excellent Time Management: A good timekeeper who prioritises tasks effectively.
* Creative Problem Solver: A lateral thinker who can find solutions to unexpected issues.
* Attention to Detail: You have an eagle eye for detail to ensure accuracy in all tasks.
* Computer Proficiency: Good knowledge of Sage Line 200, Excel, Outlook, and Word.
* In-Office Collaboration: Must be available to work in the office three days a week for team synergy.
If you're ready to take the next step in your career and join a passionate team dedicated to excellent customer service, we want to hear from you!
Apply Now!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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