Company Description
Job Description
We are seeking a highly motivated and customer-focused Reservation Agent to join our dynamic team at ibis Styles London Ealing. We have 120 Rooms and we are located 6mn from Ealing Broadway Station/ Elisabeth Line.
You will be responsible for handling individual and group reservations, ensuring an exceptional guest experience, and maximizing revenue opportunities.
MAIN RESPONSIBILITIES:
•Responsible for individual and group reservations
• This also includes the management of group blocks relating to inventory, payment and group setup
• Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe. • Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage payments, cancellations, rooming lists and terms and conditions. • Maintains a precise filing system for all Group reservations and correspondence.
• Performs all reservations duties including making and entering reservations as required including TBRs
• Handle guest complaints and enquiries in an efficient and professional manner
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
• Ensure Accor brand and company standards are implemented and updated. • Ensure security and safety procedures are updated and implemented.
• Promote positive working environment by developing positive team spirit. Customer Relations
• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services
Qualifications
Your experience and skills include:
Guest focused personality is essential
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus.
Additional Information
PERKS FOR YOU:
• Private Health Care
• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.