Are you a customer service star with a passion for helping people? Do you thrive in a busy environment where every interaction makes a difference? We're looking for a dedicated and enthusiastic Customer Service Advisor to join our team for a 6-month fixed-term contract. You'll be the first point of contact for our valued customers, providing expert advice on our Grant Westfield products and ensuring an exceptional customer experience.
(Fixed Term Contract - 6 months)
ROP: £12.60 per hour
Key responsibilities:
As a key member of our contact centre, you'll be responsible for:
* Delivering outstanding service: Answering inbound queries from customers, expertly handling their enquiries, and providing accurate product information.
* Efficient order processing: Accurately inputting customer orders to ensure smooth and timely delivery.
* Collaborating for success: Liaising with other departments to resolve queries and ensure seamless customer journeys.
* Teamwork and support: Contributing to the achievement of our Contact Centre's key performance indicators (KPIs).
* Contributing to the team: Taking on additional duties as needed to support the business.
The successful candidate’s profile:
Sills and Experience:
We're looking for someone who is not only skilled but also embodies our core values.
* Experienced in a busy Contact Centre or Customer Service environment
* Experienced in an administrative role, showcasing your organisational prowess.
* Prior experience with the Epicor system would be a bonus!
Essential Qualifications:
* Educated to National 5 level or equivalent, including strong passes in Mathematics and English
Your strengths:
* Team Player: You're friendly, approachable, and always ready to lend a hand. You enjoy sharing knowledge and respect diverse perspectives.
* Adaptable & Flexible: You can easily adjust to changing priorities and new information, embracing new ideas with an open mind.
* Customer Champion: You treat every customer with respect, take ownership of your work, and are dedicated to delivering the highest level of service.
* Organised & Proactive: You manage your workload effectively, clarify expectations, and can work independently to achieve excellent results.
* Clear Communicator: You express yourself clearly and professionally, both verbally and in writing, and are an active listener who truly understands customer needs.
* Detail-Oriented: You're meticulous in your work, double-checking for accuracy to exceed customer expectations.
* Problem Solver: You're proactive in identifying potential issues and resourceful in finding solutions or knowing when to escalate.
* Committed to Improvement: You're always looking for ways to enhance processes and services, seeking out learning opportunities and valuing feedback.
What Grant Westfield will offer you:
Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.
* Discretionary annual bonus scheme.
* 33 days annual leave (includes public holidays), with the opportunity to purchase additional days.
* Flexi hours – with a 3’oclock finish on a Friday!
* Bike to work scheme.
* On-site parking.
* Sharesave – an opportunity to purchase company shares.
If you're interested in this position, please apply using the form below.
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