About The Company OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role Main Purpose: The FM Coordinator will be responsible for the coordination of reactive and planned preventative maintenance. Accountable for leading the scheduling and administration functions; managing incoming calls, workforce planning and reactive maintenance. Reporting to the Contract Manager, this role works as part of the Contract Management Team, and carries out the duties outlined below. Duties & Responsibilities Work closely with the contract management team, other FES stakeholders and take the lead on all aspects of the contract administration and scheduling function. Manage end to end process for all contract reactive works and associated workflows, to ensure successful and compliant delivery. Prioritise and implement emergency reactive responses and associated contract escalation. Ensure planned maintenance tasks are planned and scheduled in accordance to SFG20 requirements. Achieve the teams agreed performance targets and objectives. Direct line management of FM Scheduler. Maintain maintenance and reactive records. Cover the duties of scheduler during annual leave. Skills & Knowledge Excellent customer service skills Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management) Excellent computer/IT skills – Excel, Word, PowerPoint and Outlook) Experience of operating in a hard services/FM delivery environment (desirable) Excellent communication skills Ability to work to tight deadlines Excellent attention to detail Process orientated with an ability to raise any areas that could be open to improvement Positive approach to work and high pace environment Excellent decision-making abilities Ability to work in a fast-paced environment Excellent multitasking abilities How To Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.