Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.
The Role
Were looking for an experienced and proactive Disrepair Supervisor to oversee and manage all aspects of housing disrepair claims within the NHG contract.
Youll coordinate property inspections, lead a small team of operatives, and ensure repairs are completed quickly, safely, and to a high standard. Acting as the link between legal, technical, and operational teams, youll help protect both residents and the business by ensuring every case is handled efficiently, lawfully, and with care.
Responsibilities
Lead and manage the end-to-end process for housing disrepair claims, ensuring timely and compliant resolution.
Conduct property inspections to assess the validity and scope of claims.
Coordinate repair works with supervisors, planners, contractors, and surveyors, ensuring quality and completion within deadlines.
Liaise with legal teams, clients, and residents to provide clear communication and documentation on case progress.
Monitor costs, budgets, and productivity across disrepair works, identifying opportunities to improve efficiency.
Ensure all records, reports, and certifications meet legal, contractual, and H&S standards.
Implement preventative measures and service improvements to reduce disrepair cases.
Promote a customer-first approach, maintaining professionalism and empathy in all resident interactions.
Support the development of operatives and apprentices through coaching and quality checks.
Produce regular updates and reports for senior management on case volumes, risks, and trends.
About You
Youre a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents needs are met while safeguarding the organisation.
Requirements
Proven experience in housing disrepair, maintenance supervision, or building inspection.
Sound understanding of housing law, disrepair regulations, and repair obligations.
Strong organisational and problem-solving skills, with a calm, practical approach.
Ability to liaise confidently with residents, clients, and legal representatives.
Knowledge of health and safety regulations and social housing standards.
Proficient in IT systems (e.g., job management software, Excel, reporting tools).
Full UK driving licence and willingness to travel to sites.
Relevant qualification in housing, property management, or construction (desirable).
Benefits
Competitive annual salary
Company van and fuel card for work purposes
25 days annual leave + bank holidays
Up to £2,000 colleague referral fee
Long-service awards at key milestones
Perkbox discounts on coffee, cinema, travel and wellbeing
1 paid volunteer day each year
Ongoing training, support and progression, Axis promotes from within
Our Commitment
Many faces, One Axis. Were proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.
Apply Now
If youre a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, wed love to hear from you.
TPBN1_UKTJ