Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new located in
Summary:
The CPS Service Coordinator is responsible for supporting the efficient delivery of CPS service operations by coordinating service activities, managing customer requirements, and ensuring effective communication between internal teams, engineers, subcontractors, and clients.
Working as part of a collaborative team, this role requires a proactive and organised individual who can manage multiple tasks within a fast-paced environment while maintaining high standards of accuracy and customer service.
What a typical day looks like:
1. Processing customer and subcontractor orders
2. Managing the CPS works calendar & booking service visits
3. Report writing and site work analysis
4. Ordering parts and consumables as necessary
5. Arranging site access for engineers & undertaking briefings
6. Managing fault calls and warranty issues
7. Updating CPS systems accordingly
8. Ensuring any other operational duties are undertaken as and when necessary
The experience we’re looking to add to our team:
9. Previous experience in a service coordination, administrative, or operational support role
10. Strong team player with a positive and proactive approach
11. Highly organised with the ability to prioritise and manage competing demands
12. Strong attention to detail and commitment to accuracy
13. Excellent written and verbal communication skills
14. Confident engaging with stakeholders at all levels, both internally and externally
15. Customer-focused with a professional and solution-oriented mindset
16. Ability to perform effectively under pressure in a deadline-driven environment
17. Good working knowledge of Microsoft Office, particularly Excel and Word
18. Proven ability to communicate effectively with customers and stakeholders
19. Eligibility to work in the UK.
Desirable:
20. Experience working within an engineering, manufacturing, or service environment
21. Experience of working with service management or scheduling systems
What you’ll receive for the great work you provide:
22. An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
23. A competitive salary and benefits package which includes:
A merit-based annual pay review
Enhanced annual leave
Employee recognition scheme and long service awards
Referral bonus
Volunteer days
Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
Sick pay scheme
Cycle to Work scheme
Enhanced maternity/paternity leave
24. Flexible/Hybrid Work based on your Job Function
25. Travel opportunities (role dependent)
26. Support in your well-being by access to
Employee Assistance Programme offering free access to qualified counsellors and expert advice
On-site trained Mental Health First Aiders
27. Access to various discount programs (including food, activities, gym memberships etc.)
TK43
Job Category
Production Engineering
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).