Customer Success Manager (fluency in Spanish required)
Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. At Winnow, we believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.
* Equal parts head and heart – We are both passionate and measured, balancing quick solutions with long‑term thinking.
* Bravely honest – We promote transparent debate and challenge our customers to reach their goals.
* People of action – We learn by doing and rapidly improving.
* Bound by food – We celebrate our love for food and deliver creative tools for chefs.
* Hungry and humble – We stay humble while driving change.
* People and Planet Positive – We minimise the hospitality industry’s impact and actively reduce our own footprint.
Our Operations team is responsible for onboarding new customers, implementation, and ensuring ongoing success. With over 27 colleagues based in London, Dubai, Singapore, Shanghai, and the US, we drive operational excellence to support growth.
Requirements
We seek a motivated, entrepreneurial, bi‑lingual (Spanish & English) individual with a can‑do attitude to join our European Operations team and manage key accounts.
Key objectives of the role
The full scope will be discussed at interview, but typical tasks include:
* Build strong relationships with clients, securing buy‑in for Winnow system success.
* Understand clients’ situations and tailor solutions.
* Ensure smooth end‑to‑end implementation, providing in‑person and remote training.
* Take a consultative approach to keep clients engaged with the system.
* Proactively analyse client reports and troubleshoot as needed.
* Manage KPIs jointly with clients to ensure a strong business case and implement changes.
* Collaborate closely with internal teams across regions.
* Initiate process improvements in line with Winnow Int’l.
* Support frontline tech and customer support with client enquiries.
Education and experience
* Minimum degree qualification.
* Experience in a multinational organisation in Client Success, Delivery, Project Management, Account Management, or Consultancy.
* Intermediate Excel and working knowledge of Word and PowerPoint.
Personal attributes
* Excellent verbal and written communication skills in Spanish and English.
* Collaboration and partnership mindset.
* Experience challenging the status quo and proposing creative solutions.
* Results‑driven with a focus on delivering intuitive, value‑added solutions.
* Passionate about career growth and committed to the mission.
* Strong customer service skills, remaining calm under pressure.
* Attention to detail and meticulous accuracy.
* Self‑organised with project management, scheduling, prioritisation, and time‑management skills.
* Willingness to roll up sleeves, take initiative, and learn.
Benefits
* Competitive base salary.
* Customer Success bonus scheme.
* Company stock options package.
* Pension scheme.
* Eye care vouchers and allowance.
* Life insurance.
* Part‑funded health insurance.
* 2 wellness hours per month + £20 monthly allowance.
* Employee assistance programme – helpline 24/7.
* Early finish Friday – log off at 3 pm if tasks completed.
* 25 days paid vacation (plus option to buy 5 extra days) + national holidays.
* Opportunity to solve a major social problem each day.
* Committed team members building a world‑class business.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service
Industries
IT Services and IT Consulting
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Location: London, England, United Kingdom
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