Braze CRM Technical Consultant
Location: London – one day per week in office (possible flex on this longer term).
Type: Outside IR 35 - £350 to £450 –6 month rolling contract (with option to move to permenant)
A global CRM consultancy is partnering with an enterprise retail company to support the execution and optimisation of CRM campaigns within Braze across Email, Push Notifications, SMS and WhatsApp channels. This is a hands-on production role focused on campaign delivery, template management, workflow optimisation and marketing automation operations within a global CRM environment.
The ideal candidate will have strong Content, CMS and AEM (Adobe Experience Manager) skills with recent capabilites in Braze for drag & drop editing with HTML, CSS and JS. One Stage MS team interview to start ASAP
Key Responsibilities
Build, configure and deploy CRM campaigns within Braze
Execute personalised customer journeys using segmentation, targeting and automation rules
Support HTML/Liquid template creation and front-end campaign setup
Conduct QA checks and validate customer communications across channels
Manage campaign timelines, content updates and deployment activities
Create and maintain workflows, playbooks and operational documentation
Support onboarding and training of internal teams on Braze processes
Identify opportunities to simplify workflows and improve campaign automation
Support rollout of global CRM operational processes and best practicesSkills & Experience
Experience working with Braze or similar CRM/Marketing Automation platforms is a must have
Experience with CMS capabilites including Adobe Experience Manager is a must have
Background within CRM campaign execution, marketing operations or lifecycle marketing
Understanding of customer journey orchestration and campaign workflows
Experience with HTML, Liquid or email template configuration desirable
Strong attention to detail with excellent organisational skills
Comfortable managing multiple campaigns within a fast-paced global environment
Strong communication and stakeholder management skillsThis is an excellent opportunity to join a globally recognised brand undergoing a large-scale CRM and marketing automation transformation, playing a key role in shaping future Braze operations and customer communications delivery