Customer Service Advisor – Grimsby
Working Hours: Rotating shift pattern Monday - Friday: Week 1: 07:00 - 15:30 | Week 2: 09:30 - 18:00
Salary from £26,500, plus an excellent benefits package, including:
* In-house training provided to support career progression
* 25 days holiday + public holidays, which increase with service
* Competitive employer pension
* Discounts on major retail outlets, including groceries
* 4x basic salary life insurance
* Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Grimsby. As a Customer Service Advisor, you will be at the forefront of customer interaction. Your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs, and maintenance, handling queries, and raising invoices for work carried out, while always keeping our customers up to date. You will have a passion for delivering first-class service and an organized approach to your work.
Key Responsibilities:
* Meet and greet all customers on arrival in a professional and friendly manner.
* Manage day-to-day administrative tasks confidently and efficiently.
* Use initiative and work comfortably as an individual.
* Plan, schedule, and coordinate work.
* Create and process job cards, checking for existing work in progress.
* Check account details, available credit, and obtain relevant authorization.
* Provide timely updates to our customers.
* Agree on timescales for unscheduled work and follow through to completion.
If you are interested in this opportunity, please apply today.
Closing date: 15/08/2025
Next steps:
* If you like the sound of this position, please apply today.
* A member of the Scania Recruitment team will contact you to discuss your application.
* If successful, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please contact our Recruitment Team.
Working for Scania is not just about the job; it’s about you too. We offer an excellent employment package including a pension scheme, life insurance, financial incentives, and retail discounts. We invest heavily in colleague development with comprehensive training and career progression opportunities worldwide.
Our culture is supportive and inclusive, valuing diversity and inclusion as strategic priorities. We aim to create a workplace where everyone feels proud and happy to work, regardless of background or identity.
Scania is committed to delivering exceptional products and services. Our core values are CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT, which guide everything we do.
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