Are you an IT support professional looking to elevate your career? THJ Technology is seeking a proactive and ambitious Campus Support Engineer to join our clients growing team. This role is ideal for someone ready to take the next step, gain further exposure in enterprise environments, and develop key skills to further enhance their skill set.
Main operational responsibilities:
Front & Back Office Support:
1. Support of current and metier specific Legacy hardware/software environments/bespoke support tasks and resolutions.
2. Maintaining an excellent incident and request service resolution for all supported metiers in scope.
3. Provide hardware device deployment & support for desktops, laptops, Thin Client, tablets, telecoms and mobile devices.
4. Able to apply a corporate O/S to all supported devices, fully understand the technology and infrastructure - Windows & IOS platforms.
5. Support core build software for life cycle of current/bespoke/new introductory apps. Perform application troubleshooting, installation & reinstallation.
6. Use ITSM Service Now tooling for all Incidents, User requests and Changes, ensuring SLAs are not breached and all administration tasks are within the accepted service guidelines.
7. Moves - surveys, ad-hoc moves, post moves support and project related moves, required as on demand.
8. ...