Caseworker
We are seeking a dedicated and compassionate Caseworker to join the Operations team on a hybrid basis, working both at home and from one of the hubs across Powys. Travel will also be required to the base at Police Headquarters, Llangunnor, Carmarthen.
This role is part-time, working 22.5 hours per week across three days, Monday to Wednesday.
Position Details
* **Position:** 6157 Caseworker
* **Location:** Powys (various hubs across Powys, to be discussed and agreed)
* **Hours:** Part-time, 22.5 hours over 3 days per week (Monday - Wednesday)
* **Contract:** Permanent
* **Salary:** £16,098.12 per annum (FTE £26,830.20 per annum)
* **Closing Date:** 4th July 2025 (we reserve the right to close this vacancy early if enough suitable applications are received)
The Role
As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via telephone, tailor support to their preferences (home visits or conference calls), explain available services, and assess the impact of crime.
Your responsibilities include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
Key Responsibilities
* Manage a caseload of self-referred and referred service users, providing information and advocacy to help them navigate the criminal justice process.
* Conduct risk and needs assessments, ensuring each victim receives tailored support and information.
* Identify barriers to accessing services and collaborate with partners to provide ongoing support.
* Keep accurate and confidential case records.
About You
You will have an understanding of the impact of crime on victims and experience in delivering services within statutory, voluntary, or multi-agency settings. Experience in managing caseloads and completing risk and needs assessments would be advantageous.
You will need:
* Strong written and verbal communication skills
* Competent IT skills, able to use generic systems
* Good organisational and time management skills
* Ability to work effectively both independently and as part of a team
* Ability to develop and maintain partnerships with internal and external organisations
* Maintain professional boundaries and confidentiality
This role involves regular travel. Due to the location, a driving license and access to a vehicle are considered essential. If you are unable to drive due to a disability, please indicate this in your application so we can explore alternative arrangements.
Benefits
* Flexible working options, including hybrid working
* Generous annual leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell leave
* Birthday leave: an extra day off for your birthday
* Pension plan: 5% employer contribution
* Enhanced allowances: sick pay, maternity, paternity payments
* Exclusive discounts on high street, retail, holiday, gym, entertainment, and leisure
* Financial wellbeing support and employee assistance programmes
* Inclusive networks and colleague cafes
* Sustainable travel schemes and season ticket loans
* Ongoing training and career progression opportunities
About the Organisation
This independent charity provides specialist services to those affected by crime across England and Wales. Committed to reducing victimization and strengthening victims' rights within the criminal justice system, the organisation values diversity and inclusion, welcoming applicants from minority ethnic communities and disabled candidates.
If you have a disability, learning difficulty, or medical condition that may affect your performance, reasonable adjustments can be made during the selection process.
Relevant experience may include roles such as Case Worker, Victim Support, Advocacy, Support Worker, or Victim Liaison.
Please see the attached Job Description and Person Specification for further details once you apply.
This role is advertised by NFP People on behalf of our client.
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