Online Customer Service Lead, Belfast We are working with a successful NI business who provide print & design services to clients across the province to recruit for their new Online Customer Service Lead. This is an excellent opportunity for an experienced customer / sales administrator to develop into a supervisory role! Specifically looking after online sales & business, you will develop working relationships with customers and ensuring that their orders are completed, surpassing standards! This will include; Receive, qualify and engage with customers on their orders Deliver outstanding customer service at all times Ensure smooth onboarding and rollout for new customers Manage customer inquiries across phone, email and web chat channels Maintain accurate CRM and data records What we are looking for 1-2 years experience gained within a similar role (i.e. Customer Relationship Management, Customer Service, Sales Admin etc) ideally within a business to business or e-commerce environment Highly customer focused, goes that extra mile to ensure customer satisfaction Confident organisational and planning skills Strong communication and interpersonal skills In return you can expect a generous salary, bonus scheme, flexitime, pension plan, onsite parking plus progression and career development opportunities. Skills: Communication IT Customer Service ecommerce sales admin