Important information
Please note - this role requires you to work from our Gateshead (North East UK) office for 2/3 (non-consecutive) days a week. Please ensure you can meet this criteria before applying.
Please also note the 'How To Apply' section further down this page, we have a strict application process.
Deadline for Applications: 9th May 2025
Key Information
* Part-time or full-time (min 2.5 days per week)
* Would suit a recent graduate or someone with good analysis and communication skills—no previous experience required
* Ideally available to start immediately, and no later than July
* Salary £25-29k full-time salary depending on relevant experience, pro-rata
* Flexible working—up to 37.5 hours per week
* Core hours: 10am to 4pm, Mon to Fri
* Hybrid—Two to three days/week from our fantastic office in Proto, Gateshead
Job Description
As an Insight Reporting Analyst, you will work closely with our Sales and Customer Success teams to deliver high-quality reports and insights to both prospective and existing customers.
* Collaborate with the Sales team to deliver Proof of Concept reports for prospective customers.
* Work with the Customer Success team to provide managed professional services to existing customers.
* Set up projects in the Wordnerds SaaS platform and format customer data for upload.
* Train AI theme categorisations using our user-friendly platform (no prior experience required).
* Analyse data to identify trends, anomalies, and other significant insights.
* Visualise data insights, including volume and sentiment of issues over time, and feedback trends segmented by metadata.
* Create and articulate suggested actions and recommendations in comprehensive insight reports.
* Attend customer discovery meetings to define report objectives, subjects of interest, and scope.
* In conjunction with a Customer Success Manager, present insights and recommendations to customers through detailed playbacks, ensuring clarity and actionable outcomes.
* Tailor presentations to customer needs, highlighting key findings and potential business impacts.
* Develop and maintain customer insight dashboards, ensuring they effectively convey key insights and trends.
Skills, Tools & Technologies
* Become an expert in the Wordnerds tool and Power BI, capable of troubleshooting issues and optimising customer usage.
* Share and develop best practices for use of Wordnerds to solve existing and new customer challenges.
* Extensive use of Microsoft Excel/Google Sheets initially.
* Transition to using BI dashboards such as Power BI and Tableau for data visualisation over time.
* Prioritise tasks effectively to manage multiple projects simultaneously, ensuring timely delivery of reports and dashboards.
Qualifications
* Recent graduate or equivalent experience in a relevant field.
* Strong analytical skills with an interest in data and statistics.
* Excellent communication skills, both written and verbal.
* Proficiency in Microsoft Excel/Google Sheets.
* Willingness to learn and adapt to new tools and technologies, including BI tools like Power BI and Tableau.
Job Description
An outline of the responsibilities, skills, behaviours and outcomes associated with the job can be found in the Job Description for the role on our careers page at https://www.wordnerds.ai/careers
Other Benefits
In addition to the salary and key information listed at the top of this advert, you can expect:
* 25 days holiday plus bank holidays with additional days rewarded for long service up to a maximum of 30 days
* Work from anywhere for up to one month per year
* Modern, light, dog-friendly office in Proto on the Newcastle-Gateshead quayside
* Training & development budget
* Work laptop (Mac) and home-office equipment if needed
* Social budget
* Annual strategy away-days
* Transparency — we practise open-book management
How to Apply - CV and Introductory Video
Please send your current CV to careers@wordnerds.ai along with a short (5 min max!) introductory video, explaining:
* A little about you—what kind of person are you at work and away from it?
* What excites you about the role, Wordnerds and the challenge we solve
* Why, specifically, are you a great candidate to join the team
We’re not after Hollywood production standards—an uncut phone video is absolutely fine—and we get that not everyone is an extrovert. Be yourself, we’re interested in what you can bring to the team, not how well you’re suited to be a TV presenter.
Thank you so much for your interest