DCUK FM Ltd
Job Title: Customer Services Apprentice - Resident Liaison Officer
Location: Islington
Salary: Starting from £13,500
Full time. Permanent
40-hour week standard, Monday - Friday
Guided Learning Hours: 288 hours
Total Qualification Time: 15 Months including EPA
Level 2 Professional Customer Services Practitioner Apprenticeship
Our Company;
Duct Clean UKLtd, part of the Rentokil Initial group, a FTSE 100 company and leaders in innovation in our areas of expertise. We have a family feel but with a global reach, operating in over 80 countries. Did you know that over the last 5 years we have expanded significantly and we are proud to share that Rentokil Initial was voted one of the ‘Best Places to work 2020’ on Glassdoor, we think that’s pretty cool!
Service, Relationships and Teamwork are our core values and we are looking for motivated, down-to-earth and dependable individuals to join our growing team. We understand that training is essential to bring out the best in you and develop your knowledge and skills.
Diversity and Inclusion is fundamental to the success of our business, our people are what makes us great. Whatever your experience or background, age or education, with the right attitude and values, there’s a perfect role for you. We want to hear from you! Join one of the largest service companies in the world, protecting people from disease and enhancing their lives through health and wellbeing.
What will you be doing?
1. Assist Operation teams with direct contact with residents
2. Book and schedule in work with residents explaining works, timeframes and their responsibilities
3. Handle daily reporting, dashboard updates, sales enquiries, tenders, and surveys.
4. Manage inboxes and distribute documentation.
5. Perform ad-hoc administrative tasks as needed.
Requirements
6. Interest in administration/customer service roles.
7. Strong communication skills.
8. IT literate
9. Effective time management.
10. May require a DBS check.
11. CCSE C or Above in Maths and English (Or willingness to obtain during the term of the apprenticeship)
Benefits
12. Competitive salary, starting at £13,500 per annum
13. Full time, Permanent, Monday to Friday (40-hour week)
14. Industry-Leading Training: 0-12 months apprenticeship with mentorship and access to government-accredited schemes, offering career progression opportunities.
15. Pension, and EAP (Employee Assistance Programme).
16. Overtime opportunities
17. Discounts from 3,000+ retailers via RI Rewards.
18. Long service recognition (extra annual leave after 5 years).
If you've made it this far, you must click apply! Don't miss this opportunity to join our growing team!
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy