Position: Account Executive
Location: Remote, based anywhere in France, with monthly travel to the Paris office.
Benefits: Stock options, healthcare, pension, restaurant tickets.
About the Company:
This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.
Role Overview:
1. Managing support tickets and resolving customer issues
2. Delivering training sessions during onboarding and throughout the subscription period
3. Writing and updating knowledge base articles with the latest platform tips and instructions
4. Collaborating with Product and Tech teams on process adherence and feedback loops
5. Participating in projects to improve Customer Care tools and processes ( live chat, satisfaction monitoring)
Requirements:
6. Are fluent in English (additional languages like German or Spanish are a plus)
7. Have prior experience in Customer Support or Customer Care
8. Possess strong soft skills: empathy, organization, autonomy, enthusiasm, open-mindedness, and proactivity
9. Are an effective communicator in both writing and speech
10. Can multitask and collaborate across different teams
11. Have an interest in digital marketing, social media, or influencer marketing
12. Bonus: you’ve used platforms like Zendesk before
Interview Process:
Three-stage interview process.
*Rates depend on experience and client requirements