Job Summary
Are you an organised, empathetic, and efficient administrator looking to make a real difference in peoples lives? We’re seeking a Medical Administrator to join our friendly and professional team at Baldock Manor, a respected psychiatric hospital dedicated to providing outstanding mental health care.
About Us
Baldock Manor is a 40‑bed hospital in north Hertfordshire that provides specialist psychiatric services for adults. The hospital has two female PICU (Psychiatric Intensive Care) wards and two acute wards. Our PICU services provide care and support for women at crisis level with a severe mental disorder who require rapid assessment and stabilisation. Our acute wards care for older adults, usually 55 years or older, who need a short‑term hospital stay, where we can stabilise their mental health. The average stay in our acute wards is less than forty days.
Job Description
Main duties of the job: You will be central to the smooth running of daily operations, helping ensure our team delivers exceptional care in a safe, respectful and supportive environment.
Responsibilities
* First Point of Contact: Serve as the primary liaison for the clinician, managing and screening all incoming calls, scheduling appointments, and handling referrals to other healthcare providers with efficiency and discretion.
* Appointment Coordination: Arrange consultations, tests, scans and other appointments, ensuring effective calendar management to optimise the clinician’s productivity.
* Meeting Support: Accurately record and transcribe minutes during key meetings, such as HR investigations, clinical governance sessions and other high‑level discussions.
* Document Management: Prepare and transcribe a variety of documents, including medical reports, patient histories, summaries, manuscripts and correspondence from dictations and notes.
* Records System Management: Develop, maintain and streamline filing and retrieval systems for patient records, meeting notes and critical documentation to ensure rapid access and comprehensive historical records.
* Data Protection & Confidentiality: Uphold stringent confidentiality standards, safeguarding patient information and adhering to all relevant data protection protocols.
* Team Collaboration: Collaborate with other secretarial and administrative staff to ensure smooth communication across the team and provide coverage during absences as needed.
* Front Desk Support: Occasionally assist with front‑of‑house duties, delivering a warm, professional experience for patients and visitors.
Qualifications
Essential
* Educated to GCSE level or equivalent in English Language
Desirable
* Previous experience working in the Healthcare/social care sector is preferred but not essential.
Experience
Essential
* Proven experience in an administrative or office environment, preferably within healthcare or social care.
* Advanced IT skills, with strong proficiency in Microsoft Office and experience managing databases.
* Ability to work independently while contributing effectively to a collaborative team environment.
* Demonstrated resilience under pressure, with the ability to adapt quickly to changing priorities.
* Proficient touch and audio typing skills with excellent accuracy.
* Proven experience in minute‑taking with attention to detail.
* Outstanding verbal and written communication skills.
* Exceptional organisational, interpersonal and time‑management skills.
Desirable
* Experience within a psychiatric hospital.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Nouvita Limited
Address: Baldock Manor, 4 London Road, Baldock, Hertfordshire, SG7 6ND
Website: https://nouvita.co.uk/
Job Details
Pay scheme: Up to £25,000 (pro rata)
Contract: Permanent
Working pattern: Part‑time
Reference number: L0012‑25‑0025
Job location: Baldock Manor, 4 London Road, Baldock, Hertfordshire, SG7 6ND
Date posted: 06 November 2025
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