Overview
As Client Delivery Manager, you'll be the driving force behind the seamless execution of complex, multi-platform brand partnerships campaigns. Acting as a strategic partner to clients and a central hub for internal teams, you will ensure the successful delivery of campaigns - on time, on budget, and on brief. You'll bring delivery excellence, project governance, and a commercial mindset, while fostering client relationships and spotting opportunities to grow accounts. You'll thrive in a fast-moving environment where agility, collaboration, and quality are key.
Responsibilities
* End-to-End Campaign Delivery: Manage, brief, and coordinate with creative, strategy, production, data, paid media, and social teams to deliver high-quality, social-first digital partnerships and campaigns, including shoot attendance when required.
* Client Relationship Management: Build long-standing client relationships that foster trust and loyalty, while proactively identifying upsell opportunities to drive increased revenue and campaign volume.
* Project Planning & Scheduling: Develop realistic and achievable project schedules and timelines for internal teams and clients, ensuring clear ownership, accountability, and timely delivery.
* Financial Oversight: Monitor P&Ls across campaigns to ensure delivery within budget and scope, tracking campaign burn using AMS systems for strong financial governance.
* Scoping & Documentation: Demonstrate strong awareness in building Statements of Work (SOW) and scopes for clients, supporting the Head of Department with documentation for resourcing and operational planning.
* Operational Excellence: Drive continuous improvement in delivery processes, tools, and templates to increase output and quality.
* Quality Control: Proof content before it goes live, ensuring alignment with client brand guidelines, campaign objectives, and platform best practices.
* Reporting & Insights: Own the reporting automation process by developing detailed briefing documents for the data team; track results, compile performance reports, and deliver analytical post-campaign analyses (PCAs).
* Campaign Optimisation: Liaise with Data, Insights, and Paid teams to monitor and optimise campaign performance, ensuring the most impactful and meaningful results for clients.
* Client & Agency Communication: Respond promptly and professionally to agency and client enquiries before, during, and after campaign execution, maintaining excellent service levels throughout.
* Creative Contribution: Contribute ideas and creative solutions to briefs during brainstorms and throughout live campaigns, ensuring innovation and alignment with client goals.
* Case Studies & Showcasing Work: Work with Data and Insights and Growth teams to create impressive, insight-led case studies for standout campaigns, showcasing performance and creative excellence.
* Knowledge Sharing & Internal Uplift: Proactively share knowledge and expertise across the Jungle Marketing team, supporting the development of commercial acumen and encouraging collaboration across functions.
* Solutions Oriented: Be the calming voice when things change or don’t go to plan. Come up with solutions that ensure the end product is delivered on time, your team is clear on what is required, and the client is happy.
Qualifications & Skills
* 5+ years of experience in campaign delivery, client servicing, or project management within a creative, content, or digital agency (preferably social-first or publisher-side).
* A thorough understanding of shoots pre & post production
* Proven track record of delivering high-volume, multi-channel campaigns under tight deadlines.
* Strong commercial acumen with experience managing budgets, scopes, and profitability.
* Excellent client-facing skills - confident, calm under pressure, and a trusted partner to senior stakeholders.
* Confident in leading and maintaining meaningful, long-term client relationships, acting as a trusted and proactive partner.
* Hands-on experience using Meta and TikTok advertising and insights tools for reporting and performance tracking.
* Highly flexible and enthusiastic about working across a variety of campaigns and projects in a fast-paced, entrepreneurial environment.
* Excellent time management and organisational abilities, with the capacity to prioritise and handle multiple work-streams simultaneously.
* Exceptional written communication skills with acute attention to detail, particularly in client comms, reporting, and campaign documentation.
* Strong working knowledge of Microsoft Office, especially Excel and PowerPoint, as well as Google Docs and Slides.
* A team player with a solutions-focused mindset and the ability to collaborate effectively across disciplines and departments.
* Experience with agency management systems (e.g., Synergist, Asana, Monday.com etc.) is a plus.
* Organisational, Time management, Team management, Analytical, Problem solving, Creative, Client servicing, Delegation, Production, Presentation building, Social Media reporting.
* Competencies (Behaviours): Attention to detail; Accountability; Ability to work in a time sensitive, high pressured environment; Relationship building; Business Awareness and Commercial Approach; Resilience; Collaboration; Sharing (learning, knowledge, ideas).
Benefits
* Pension scheme
* Generous holiday allowance, including your birthday off
* Eye care support
* Access to our Employee Assistance Programme & Mental Health First Aiders
* Generous family-friendly policies
* Regular social events and direct communication with leadership
* Volunteering days
* Wellbeing day
* Recognition schemes and awards
* Long-service awards
* High street discount vouchers
* Cycle-to-work scheme
About Jungle Life
We believe in adding to our culture, not just fitting into it. At Jungle Creations, diversity and inclusion are at the heart of everything we do. We celebrate different perspectives, encourage innovation, and create a sense of belonging where everyone can thrive. Our Mission: We exist to create ideas that get people to thrive online and in the real world. Our Values: Collaborate; Innovate; Champion. Our Commitment to Diversity and Inclusion: We are committed to fostering an inclusive environment where all individuals, regardless of background, feel valued and empowered. If you require any extra support or reasonable adjustments during the hiring process, please let us know.
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