Go back Gloucestershire Hospitals NHS Foundation Trust
Deputy Director of Operations - Medicine, Band 8c
Closing date: 21 May 2026
As a member of the senior management team, the post holder is accountable for the operational day‑to‑day running of the Division and for the development of high quality, clinically effective patient‑centred services, ensuring these are delivered in the most cost‑efficient manner through effective leadership, management and deployment of resources. The Deputy role involves task‑and‑finish work across the Divisional specialties, applying senior leadership to drive successful solutions and transformation.
Main duties
* Work in collaboration with and provide support to the Divisional Management Team to drive change and modernisation, ensuring achievement of National, Trust and Divisional performance indicators and objectives.
* Co‑ordinate patient quality, safety and clinical effectiveness governance and risk management, supported by the Deputy Divisional Director of Nursing.
* Be responsible for the operational delivery and running of the division, working in collaboration with the Divisional Leadership Team.
* Lead the coordination of the Services Strategic Business Plan, identifying business opportunities and change management initiatives.
* Provide strong, clear leadership and operational management in the business aspects of the Division to achieve a fully integrated approach to delivering high quality, patient‑led services.
* Build effective working relationships with key partners including the public and clinical commissioning groups to maximise partnership working and effective service delivery across the Division, ensuring clinical teams are involved in all decisions.
* Deputise for the Divisional Director as required.
* Lead the monitoring, improvement and recovery of operational performance targets.
* Work closely with Financial Sustainability/Transformation.
* Provide regular analysis of both elective and private services throughout the region.
Job responsibilities
* Delivery of access targets across the Division.
* Delivery of efficient and effective patient care systems that match best practice guidance.
* Delivery of related policies and procedures.
* Compliance with legislation in relation to risk management and health and safety.
* Responsibility for leading audit and accreditations with external auditors.
* Adherence to complaints procedures so that complaints are managed within agreed time frames.
* Investigation of untoward incidents and complaints.
* Development of action plans resulting from investigations of incidents and complaints.
* Openness to public scrutiny.
* Management of clinical teams' expectations and development needs.
* Management of change in a complex environment across multi‑agency and multi‑culture settings.
* Balancing competing departmental and Trust priorities.
* Review of innovative ideas and measurement in terms of effort vs impact and prioritisation of workload.
* Management of an unpredictable workload in a flexible way.
* Management of staff, including disciplinary and grievance procedures.
* Recruitment and staff development.
* Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, with commercial acumen.
* Ability to use quantitative and qualitative information to stimulate performance improvement and provide assurance on data integrity.
Qualifications, Knowledge and Experience
* Educated to Master's degree level or equivalent.
* Proven previous experience of working within operational management, or extensive leadership experience in an equally diverse and complex organisation.
* Experience managing RTT pathways within a clinical division.
* Detailed knowledge of cancer pathways and performance.
* Thorough knowledge and understanding of integrated service planning in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions, and scenario planning.
* Experience of consultation, negotiation and influencing different stakeholders.
* Experience of building personal and professional credibility with clinical and operational senior managers, other directors, staff and the public.
* Experience of substantial operational management responsibility, built on extensive knowledge and understanding of financial, management and clinical issues associated with a large acute Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.
Employer
Gloucestershire Hospitals NHS Foundation Trust
£79,504 to £91,609 a year (pa pro rata if part-time)
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