Health Records Clerks - Band 2
2 x 22.5 Hours Per Week working 7.5 hours over 3 days Monday - Friday
Do you have a keen eye for detail and accuracy? Are you good with people and able to demonstrate excellent communication skills? If so, we would like to hear from you.
An exciting opportunity has arisen for enthusiastic and motivated individuals to join our friendly Health Records Team, working in a physically demanding environment.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
* pre-file of patient records
* Filing of patient records
* processing off site storage requests and returns
* preparation of patient records for out patient clinics and inpatient activity
* Working on front desk responding to urgent file requests, creating files ad pulling patient records for planned activity.
* Prepare patient records for scanning, quality check and upload to our Electronic Document Management System
Other duties include answering telephone queries and using our Patient Administration and Associated Information Systems
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state‑of‑the‑art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
The successful candidate will be able to work in a calm, organised way with the ability to multi‑task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines. Previous knowledge and experience of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the Job Description and Person Specification, and in particular your experience of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills. The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.
Person Specification
Qualifications
* Essential: GCSE (or equivalent) in four subjects, one of them English.
* Desirable: Good standard of education
Knowledge and Experience
* Essential: Experience in clerical post.
* Desirable: Patient Administration Systems training (eg Careflow, MediViewer). Will be provided in order to achieve the competencies required to fulfil role & responsibilities.
Skills and Aptitudes
* Essential: Basic keyboard skills including Microsoft Outlook, Word and Excel.
* Essential: Good customer service skills.
* Essential: Good verbal communication skills required, speaking to staff and patients, their representatives on the telephone and face to face, sometimes in sensitive and/or distressing situations.
* Desirable: Good written communication skills in order to meet the requirements of the post.
Flexibility
* Essential: Shift working may be required dependent upon the position advertised.
* Essential: To cover the duties of colleagues during sickness absence or annual leave.
Other
* Essential: Working with VDUs daily.
* Essential: Lifting and manual handling of case notes.
* Essential: Use of general office equipment, e.g. photocopiers, etc.
* Essential: Can be exposed to sensitive safeguarding documentation which may be highly distressing.
* Essential: Can be unpleasant working environment due to dust and heating elements on the scanners.
* Essential: Physical effort is required when working in the Library environment.
* Essential: Deal with sensitive and confidential information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.
Employer Details
Walsall Healthcare NHS Trust
Moat Road
Walsall
WS2 9PS
Website: https://walsallhealthcare.nhs.uk
Contact
Reference number: 407-CORPORATE-7567227
Date posted: 12 November 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year pro rata per annum
Contract: Permanent
Working pattern: Part-time
Job locations: Walsall Healthcare NHS Trust, Moat Road, Walsall, WS2 9PS
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