What you will do:
• Support the Head of Business & Credit Support (B&CS) and B&CS Credit Partners in identifying, categorising and managing customers and corporate / commercial lending showing signs of risk deterioration, including taking ownership of customer engagement and management (through an insolvency and formal recovery process if/when appropriate,) focusing on achieving both a full understanding of and the best outcome for the Bank and customer within an acceptable timescale
• Assist the Corporate / Commercial and Credit Underwriting teams (and more junior colleagues) in developing specific timebound strategic action plans to address lending quality concerns (ideally assisting with provisioning calculations where appropriate), ensuring a prompt and appropriate understanding of the position and response/ engagement with customers
• Be mindful of and follow Treating Customers Fairly (TCF) principles at all times
• Coaching of less experienced colleagues to increase awareness of customers and / or borrowings showing signs of distress including contributing to ‘lessons learned’ training
• Maintain accurate information and data records in the Customer Relationship Management ( CRM) based Case Management System (CMS) & Commercial Risk Grading Application (CRGA) customer rating system
• Be confident using a personal delegated lending discretion (DLA) where appropriate
• Deal directly with customers or sometimes in support of the 1st line of defence (LOD) Relationship Managers (RM’s) communicating clearly and delivering difficult messages when necessary, negotiating to achieve the best outcomes on all Early Warning (EW) cases
• Appropriately engage with Insolvency / Property & Legal Professionals cost effectively on cases, always with an eye to achieving the most appropriate strategy within an acceptable timescale (with these regularly discussed & reviewed in conjunction with the HO B&CS and Credit Partners
• Supporting Credit Partners in undertaking difficult and complex negotiations where necessary to protect the Bank’s position and maximize outcomes whilst still evidencing TCF
• Ensure adherence to Metro Bank Policies / Lending Standards and effective management of operational risks
• Preparing important Bank documentation to a high standard such as letters of concern and formal demands
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Understanding and experience of unregulated corporate / commercial lending to businesses and the importance of cash flow / liquidity. Ideally in a portfolio showing some signs of distress
• Knowledge and experience of an effective Early Warning List (EWL) identification / management process
• Ideally some understanding and experience of restructuring turnaround and/or recoveries strategies and activities for a corporate / commercial portfolio, and the internal impact of these
• Strong customer relationship management including difficult conversations / negotiations
• Ability to coach Relationship Managers regarding management of a lending portfolio
• Some wider Economic Trading Business awareness and of the Property Market in general
• Good understanding of and experience in conduct risk and TCF principles
• Experience in 2nd line Credit Risk and experience of three lines of defence framework
• Experience of Bank systems, lending policies and processes (and the importance of
accurate record keeping) ensuring an audit trail is maintained
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.