Deputy Store Manager, Battersea Power Station Join to apply for the Deputy Store Manager, Battersea Power Station role at IWC Schaffhausen
Deputy Store Manager, Battersea Power Station 19 hours ago Be among the first 25 applicants
Join to apply for the Deputy Store Manager, Battersea Power Station role at IWC Schaffhausen
Get AI-powered advice on this job and more exclusive features.
HOW WILL YOU MAKE AN IMPACT?
Reporting to the IWC Boutique Manager, the IWC Deputy Manager assists them in the management of the Boutique to ensure operational profitability through team development, superior customer experience and excellent CRM activity. Build and uphold boutique reputation through exceeding client expectations whilst adhering to IWC policies and procedures.
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
Reporting to the IWC Boutique Manager, the IWC Deputy Manager assists them in the management of the Boutique to ensure operational profitability through team development, superior customer experience and excellent CRM activity. Build and uphold boutique reputation through exceeding client expectations whilst adhering to IWC policies and procedures.
Key Responsibilities
Boutique KPIs
Achieves monthly and yearly Boutique turnover and business KPI’s
Achieve personal targets of 10% share of the TO in line with Boutique’s target
Sets goal for all sales associates and motivates team on a daily basis
Conduct monthly performance review in the absence of the BM
Work closely with and support the boutique manager with all managerial and operational tasks
Building and maintaining strong relationships with clients and stakeholders as well as office team
Identify and/or creates sales opportunities inside and outside boutique environment
CRM
Works with the entire Boutique Team to ensure all IWC CRM KPI’s are met
Leads by example on all CRM behaviours and disciplines
Ensures that the data collected is according to the boutique’s target
Make sure that the team is following up on potential and existing clients
Develop his/her own clients and be an example to the team
Assist the BM and CRM representative to achieve the given CRM targets
Operations
Make sure that stocktake is done monthly and there are no discrepancies
Make sure that the stock is always saleable condition
Input on stock management, reviews stock levels and communicates product needs
Assists the BM with Boutique administration (cash flow, shipments, repairs, security)
Ensure all the administrative work is completed on time
Ensures communication with platform management and HQ in the absence of the BM
Assist Marketing department with consignments
Make sure that the boutique standards are at its highest at all times
Maintain the boutique according to global IWC visual merchandising standards
Training
Holds briefings to ensure consistent level of communication and information
Assist BM in creating a training rota, follow-up and feedback
Create coaching rota and allocate staff coaching between BM and him/herself
Keep a record of internal and external trainings, allocate according to the floor coverage and respect the deadlines
CS / Aftersales
Strive to achieve the target of 25% conversion in CS to sales
Make the department proactive and, through process, manage complaints
Ensures the timeliness of repairs taken in by the store
Educate the team with consistent communication
Service Excellence
Assist BM in making sure that the Selling Ceremony is delivered
Represents the Brand inside and outside the Boutique
Strive to achieve 100% in Mystery shopping result for the Boutique team
Ensure impeccable grooming standards according to guidelines
Upholds and delivers company’s customer service standards
Handle customer service requests and respective processes
Outreach
Develops external partner relationships to build brand awareness and client recruitment
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
At least 3 years of experience in luxury environment ideally in a sales and/or management role
Very good general education, sense for etiquette and presentation
Strong sense of luxury service, aesthetics and proactive approach
Result and action oriented with strong entrepreneurial mind-set
Good interpersonal competences and empathic
Good analytical and organisational skills
Excellent communicator, able to develop a network
Fluent in local language and ideally one more relevant tourist language
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager
3rd Stage – Interview with the Retail Manager
3rd Stage – Interview with the Brand Director
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Sales, Business Development, and Administrative
Industries Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at IWC Schaffhausen by 2x
Sign in to set job alerts for “Deputy Store Manager” roles. London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
Assistant Store Manager - London Harrods Deputy Store Manager - London Bridge Accessorize London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 23 hours ago
Assistant Store Manager (M/F) - Opening in London (Sloane) October 2025 - CDI full time London, England, United Kingdom 6 days ago
Deputy Store Manager - The Strand Accessorize, London London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
Assistant Store Manager - Central London (NEW FLAGSHIP STORE OPENING) London, England, United Kingdom 1 month ago
Deputy Store Manager - Accessorize - Paddington Station Paddington, England, United Kingdom 4 weeks ago
London, England, United Kingdom 23 hours ago
Retail Manager - Mercedes-Benz of Brooklands Weybridge, England, United Kingdom 5 days ago
Retail Regional Manager - London & South UK London, England, United Kingdom 12 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 1 week ago
Assistant Store Manager - Central London London, England, United Kingdom 9 months ago
London, England, United Kingdom 1 month ago
Retail Assistant Manager - Covent Garden London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 months ago
London, England, United Kingdom 7 hours ago
London, England, United Kingdom 1 week ago
Islington, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
In-store Client Developer & Deputy Store Manager London, England, United Kingdom 1 week ago
Retail [Fashion] Store Manager - 40h - Central London H/W London, England, United Kingdom 1 day ago
Assistant Store Manager, Floral St., London London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr