Company Description
Ryan Hill Limited specialises in managing and letting high-quality student homes in Loughborough. We work closely with landlords, whether they own a single property or an extensive portfolio, to ensure maximum returns while maintaining full compliance. Our dedicated property management team and secure Landlord Portal provide transparency and peace of mind. With a commitment to excellence, we strive to deliver outstanding service to landlords and tenants alike.
Main Purpose of the Job:
To provide a professional lettings service that can be recognised along-side some of the best in the industry, by striving to provide key business stakeholders a level of service no less than what we classify as excellent.
Overview:
The Property Manager will oversee the daily operations of a portfolio of student rental properties. This role involves ensuring the properties are maintained to a high standard, managing tenant relationships, and ensuring compliance with relevant legal and regulatory requirements. You will act as the main point of contact for landlords, tenants, and contractors, ensuring a smooth tenancy experience for all parties involved.
Key Responsibilities:
1. Property Management
* Oversee the day-to-day operations of student rental properties.
* Conduct regular inspections to ensure properties meet health, safety, and cleanliness standards.
* Coordinate routine and emergency maintenance, liaising with contractors and suppliers.
* Ensure properties are prepared and in excellent condition for new tenants before move-in dates.
2. Tenant Relations
* Serve as the primary point of contact for tenants, handling queries, complaints, and concerns.
* Manage the move-in and move-out process, including inventories, deposits, and tenancy agreements.
* Resolve tenant disputes or issues promptly and professionally.
3. Landlord Liaison
* Build and maintain strong relationships with landlords, providing regular updates on property performance and condition.
* Advise landlords on market trends, potential improvements, and compliance issues to maximize rental income.
4. Administrative Tasks
* Ensure tenancy agreements and documentation comply with relevant legal and regulatory requirements.
* Maintain accurate records of tenancies, inspections, maintenance, and financial transactions.
* Process rental payments, deposit returns, and invoices efficiently.
5. Compliance
* Stay updated on housing legislation, particularly concerning student lettings.
* Ensure properties meet local licensing and HMO (House in Multiple Occupation) regulations.
* Arrange and monitor gas safety checks, electrical inspections, and other legal certifications.
6. Marketing and Lettings Support
* Assist with marketing vacant properties, including coordinating viewings and tenant applications.
* Work with the lettings team to ensure quick turnaround times between tenancies.
Qualifications and Skills:
Essential:
* Proven experience in property management, lettings, or a related field.
* Knowledge of housing legislation and HMO regulations.
* Strong organizational and multitasking skills.
* Excellent communication and interpersonal skills.
* Proficiency in property management software and general office tools.
* Ability to work independently and manage a busy workload.
Desirable:
* Experience in student lettings or managing HMOs.
* Relevant property management qualification (e.g., ARLA Propertymark, NFoPP Level 3).
* Understanding of local student housing markets.
Key Competencies:
* Problem-solving and decision-making skills.
* Attention to detail and proactive approach to property maintenance.
* Customer service orientation to foster strong tenant and landlord relationships.
* Flexibility and adaptability in a fast-paced environment.