Press mechanical engineer (mechatronic)

Position Description

Based from home and working throughout the UK and ROI, reporting to the Field Service Supervisor(s), Area Field Service Manager(s) and /or indirectly the National Service Manager, the Press Mechanical Engineer (Mechatronic) is responsible for providing on site and remote support for the range of Heidelberg products on which they have been trained. They will exercise flexibility with working hours and overnight stays as required.

Skills & Qualifications

The Press Mechanical (Mechatronic) Engineer will have a recognised engineering qualification (such as BTEC or City & Guilds) with a wide range of mechanical, basic electrical and computer literate skills.

Experience of working on commercial equipment within a production environment alone and as part of a team is required.

Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.

Responsibilities

• Responsible for installing, investigating and repairing machine faults of a mechanical nature assigned by the CSC (Customer Support Centre) or respective Supervisor(s) covering our range of products.
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you.
• Assist customers and internal staff with the identification of spare parts.
• Customer facing and to ensure problems or concerns are communicated back to the CSC / Supervisor / Spare Parts and Sales departments to ensure our customers have the best possible experience.
• Assist and support colleagues when needed.
• Provide helpdesk / telephone support when required.
• Observe Health and Safety regulations, Company handbook regulation and company policy and procedures.
• Other such responsibilities may, from time to time, be allocated by the Company.

Why HEIDELBERG?

HEIDELBERG is a company with a vibrant history – for over 175 years we combine innovation with tradition. We believe we can shape our future. When everyone pulls together, we bring our vision of the future to life. We are looking for future employees who actively help shape the HEIDELBERG of tomorrow. We value people who take things into their hands and help others on the way. We provide opportunities for personal development and your salary will be attractive, your work environment modern and your social benefits strong.

Note

Rarely do candidates meet all requirements 100%. Even if you do not meet all, we welcome your application.