Head of Operations
Location: London
Salary: Up to A GBP 125,000
A senior leadership role within a high:volume, multi:site hospitality group operating some of the busiest venues in London. This is a business built on energy, pace and people : where standards matter, culture matters more, and the expectation is to keep pushing forward. The role sits at the heart of the operation, working closely with senior leaders to drive performance, develop teams and shape what comes next.
The Role:
* Oversee a portfolio of complex, high:volume sites across London, ensuring consistent delivery across people, product and performance
* Lead, coach and develop senior site leaders : building strong, accountable management teams
* Drive commercial performance across multiple revenue streams, balancing guest experience with cost control
* Embed structure, clarity and rhythm across the operation : ensuring teams know what good looks like and how to deliver it
* Act as the link between sites and senior leadership : feeding back, influencing and driving change
* Support growth : contributing to new openings, evolution of existing sites and overall operational strategy
* Spend time in venues : visible, hands:on and close enough to the detail to make the right calls
The Person:
* Proven experience operating at leadership level within a high:volume hospitality business
* Will consider background in high volume restaurant OR large multifaceted revenue hospitality concepts
* Comfortable leading large, layered teams across multiple sites
* Strong commercial operator : understands how to drive revenue, manage costs and improve performance
* Naturally people:focused : able to build trust, develop leaders and create a positive, high:performing culture
* Calm under pressure and decisive when it counts
* Able to balance big picture thinking with attention to detail
* Thrives in fast:paced, evolving environments where no two weeks look the same
* Motivated by impact : not just maintaining standards, but improving them
If this sounds like you :