Digital Delivery Manager – RM plc
Location: Nottinghamshire, England, United Kingdom
Overview
Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer‑centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.
RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). This role sits within TTS (Educational Resources). TTS has proudly supported the education sector for almost 40 years, creating unique and innovative resources that engage children and inspire a lifelong love of learning.
Responsibilities
* Requirements Gathering: Collaborate extensively with business stakeholders (Marketing, Sales, Operations, UX/UI teams) to understand customer and business pain points. Gather requirements and define clear acceptance criteria for all new features and enhancements. Ensure backlog items are clearly articulated, detailed, and readily available for execution in Agile sprints.
* Project Leadership & Execution: Drive end‑to‑end delivery of complex digital projects using Agile and Waterfall methodologies. Create detailed project plans, manage backlogs, prioritize tasks, and mitigate risks proactively. Track project budgets and control costs. Conduct Agile ceremonies (sprint planning, daily stand‑ups, reviews, retrospectives) and own and prioritize the product backlog (user stories, epics, features) for development teams.
* Team Collaboration & Guidance: Work closely with external development managers, solution architects, product owners, and QA leads to remove impediments, resolve conflicts, and foster a collaborative and high‑performing team environment.
* UX/UI Collaboration: Work closely with design and user experience teams to ensure the final product is intuitive, engaging, and delivers a best‑in‑class customer journey for both B2B and B2C users.
* Performance & Optimization: Utilize analytics, user feedback, and market research to monitor product performance, identify areas for improvement, and drive continuous optimization of key metrics (e.g., conversion rates, bounce rates, customer satisfaction).
* Platform Expertise: Maintain deep knowledge of the capabilities and functionalities of Salesforce Commerce Cloud (Business Manager, SFRA, etc.) and WordPress to maximize the platforms’ potential.
* Stakeholder Management & Communication: Act as the primary point of contact for business stakeholders across Marketing, Sales, and IT. Facilitate clear communication channels, manage expectations, provide regular status reports, and ensure alignment between technical teams and business objectives.
Required Skills and Qualifications
* Experience: Proven track record of delivering complex web/e‑commerce platforms; experience in digital project or delivery management.
* Technical Skills: Hands‑on experience with Salesforce Commerce Cloud (B2B and B2C) and WordPress development and administration. Familiarity with deployment pipelines, continuous integration/continuous delivery (CI/CD) practices, and content management systems. Experience with Salesforce‑specific tools and frameworks such as SFRA, Lightning Components/Web Components, SOQL/SOSL, and Business Manager.
* Soft Skills: Exceptional communication, presentation, and interpersonal skills, with the ability to influence effectively at all organisational levels and spectrum of tech understanding. Strong problem‑solving abilities with keen attention to detail. Ability to manage multiple competing priorities in a fast‑paced environment. Strong analytical skills with experience using web analytics tools (e.g., Google Analytics, Salesforce Reports) to drive data‑informed decisions.
* Education & Certifications: Bachelor’s degree in computer science, business, or a related discipline is required. Project management certifications such as PMP or Agile certifications (e.g., Certified ScrumMaster) are highly desirable.
Benefits
* Hybrid working options with office‑based colleagues and the flexibility to work from other locations, including home.
* Competitive salary and core benefits package, including private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.
* Performance‑related bonus potential and optional voluntary benefits (extra annual leave, dental plan, health assessment, cycle‑to‑work scheme, referral bonus).
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all.
Unfortunately, we are unable to offer visa sponsorship for this role.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Information Technology
Industry: IT Services and IT Consulting
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