Join to apply for the Product Owner - Mobile App role at The AA.
Company Description/ Business Unit
Location: London (hybrid working 3 office days per week)
Additional Benefits: Annual Bonus
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Product Owner – Mobile App means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) provides stability and support for growth and innovation. We are the drivers of change.
This is the job
Join our growing Mobile App & Engagement product team to shape, deliver, and optimise Mobile App features and propositions for the AA’s 3.3 million app users. We have multi-year investment to develop our core mobile app, and we are looking for an experienced Product Owner to shape the roadmap and deliver exceptional app experiences, propositions, and features.
The mobile app is central to our Chief Digital Office strategy to increase engagement from AA members, deepen their relationships, and promote self-serve options. You will ensure alignment between business stakeholders and deliver meaningful change to customers and the business.
What will I be doing?
* Support the Senior Product Manager in developing priorities and backlog aligned with business goals, making trade-offs, and ensuring the delivery team understands the work.
* Work with multi-disciplinary feature teams to shape, deliver, and optimise new features on time and within budget.
* Communicate effectively with stakeholders, organizing and leading demos, retrospectives, backlog grooming, and refinement sessions.
* Use data and customer feedback to inform direction and leverage analytics to measure feature and platform performance.
* Act as the primary contact for the product area, bridging customer, business, and digital teams.
* Drive adoption of the AA app and digital journeys, collaborating with operational, digital, and marketing teams.
What do I need?
* Digital Expertise: Strong understanding of digital product management, especially in app and web technologies. Proven track record in transforming customer journeys.
* Effective Communicator: Dynamic, adaptable, able to influence and collaborate with diverse stakeholders.
* Commercial Insight: Ability to identify opportunities and issues, balancing technical capabilities with customer and business needs.
* Data-Driven: Skilled in interpreting data and digital performance trends. Familiar with Scrum, Kanban, and digital tools.
* Customer Focus: Deep understanding of customer behaviors and user-centric design. Strong UX sensitivity.
* Team Player: Embodies AA Brand Values, flexible, organized, detail-oriented, and ready to get involved.
Additional information
Benefits
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme with car salary sacrifice and discounts on healthcare, shopping, holidays, and more
* Company-funded life assurance
* Diverse learning and development opportunities
* Dedicated Employee Assistance Programme and 24/7 remote GP service for you and your family
Plus, much more!
We’re an equal opportunities employer welcoming applications from all backgrounds. We value diversity and strive for an inclusive environment where everyone can be themselves, feel empowered, and belong. We have five communities to support inclusion and positive change.
Additional details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Product Management and Marketing
* Industries: Motor Vehicle Manufacturing, Financial Services, Insurance
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