Overview
Account Coordinator - French Speaking - 12 month FTC role at VF Corporation
VF is looking for an exceptional Account Coordinator fluent in French to join our Customer Operations team based in Nottingham, UK.
Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
This is a 12-month fixed-term contract (FTC).
Role Summary
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
Responsibilities
* Understand and manage Wholesale accounts across several markets in the EMEA region.
* Communicate with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
* Build rapport and strong relationships with warehouse, planning, sales and credit teams to deliver the best possible outcome.
* Ensure timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
* Interpret a variety of daily reports as needed by the business.
* Follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.
Skills For Success
* Native or fluent speaker in French plus English with strong communication skills.
* Computer literate with strong Excel skills and the ability to produce reports.
* Ability to balance responsibilities in a dynamic and fast-paced environment.
What’s In It For You
* A supportive feedback-based culture where respect and integrity guide us in what we do.
* An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
* Be part of an iconic lifestyle brand in a multi-brand, multi-country organization.
* 50% employee discount on all VF brands both in store and online.
* Subsidised canteen and breakout areas offering complimentary hot drinks.
* Health Shield membership and access to health and wellbeing initiatives.
* Employee Assistance Program with access to Mental Health and wellbeing support, as well as legal and financial advice.
* 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
* 12% contributory smart pension scheme (8% on us, 4% from you).
* Cycle to work scheme.
* Free secure onsite parking and discounts with local public transport.
Free to Be, Inclusion & Diversity
As a purpose-led, performance-driven company, VF strives to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. We are an equal opportunity and affirmative action employer, committed to supporting disadvantaged groups while providing equal opportunities for VF associates and applicants alike.
If you like what you have read and want to join our team, we would like to hear from you!
R-20250903-0009
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Consumer Services
* Administrative and Support Services
* Telephone Call Centers
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