Aftersales Executive required in Tewkesbury
Salary: £26,000 per annum plus performance‑related bonus up to £450 per month.
Hours: Monday to Friday 8:30 am‑5:00 pm with 1 in 3 Saturdays 8:00 am‑12:00 pm. Working hours may extend during busier periods.
Reporting to the Service Centre Manager, the role is a front‑of‑house position and will require you to book customers in, raise paperwork, bank, process invoicing and generate business.
Key Responsibilities
* Promote products and services.
* Liaise with and give full service to the sales team.
* All warranty administration duties, including letters, faxes, quotes, prospects, sending mail, etc.
* Process warranty supplier invoices.
* Action all aspects of manufacturing and used vehicle warranty claims.
* Process the return of all warranty parts and maintain records.
* Check service/warranty job cards are completed correctly within manufacturing guidelines.
* Complete necessary paperwork and input into the company computer system to ensure smooth running and efficiency of all claims.
* Ensure professional preparation of all vehicles, including PDIs, SMMT checks, routine servicing and repairs.
* Ensure prompt, polite and proactive aftersales reception.
* Charge out of retail, warranty and internal work in accordance with policy guidelines; responsible for hour utilisation and charge‑out for engineers.
* Oversee ordering of parts and accessories as required.
* Ensure compliance with health and safety regulations.
* Regularly audit and compile a report on tools, equipment and stock.
* On a monthly basis, report on performance.
* Maintain a high level of customer service at all times by following and working within the client’s computer system and customer care programme.
* Perform any other ad hoc tasks as required to contribute to overall performance.
Qualifications & Experience
Strong experience in a similar administration/customer‑service‑oriented position is required. Experience working with motorhomes/caravans or in the automotive industry is highly desirable, but not essential. The successful candidate should be able to deliver the highest level of customer service through strong communication skills, achieving 100 % customer satisfaction. Very strong organisational skills and knowledge of Microsoft Office, Excel and database systems are a priority. Liaising with manufacturers to authorise warranty repairs, and a general knowledge of warranty procedures would be advantageous but is not essential.
What’s in it for you?
* Starting salary up to £26,000 per annum, pending experience.
* Performance‑related bonuses providing up to £450 per month.
* 20 days annual holiday allowance plus the 8 bank holidays.
* Workplace pension scheme.
* Full manufacturer‑approved and in‑house training.
* Fantastic long‑term career prospects with the UK’s largest motorhome & caravan dealer network operating since 1973.
Due to the nature of the position, additional hours may be required in busier periods throughout the year.
For more information or to apply, please contact Sarena Abbott at Perfect Placement Today.
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