Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD.
The post holder will contribute to the provision of healthcare by providing a comprehensive and confidential support secretarial service to the Department and may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover with other departments within the Service Group. Possess excellent communication skills to be able to communicate with patients, colleagues and other departments, using patience, empathy and tact
Main duties of the job
Prioritise own workload and work independently within the limits of own role, seeking advice from medical secretary colleagues/manager as required
Assist with implementation of secretarial/ administrative policies for own area when requested. Follow Health Board policies and procedures
Excellent telephone manner with the ability to adapt communication styles depending on audience and environment to receive information and accurately convey, document or take action based upon the information received
Be confident in communicating verbally and in writing with patients, carers and staff in relation to appointments and meetings,
being sensitive to their needs and using tact where appropriate.
Support with the typing of clinic letters at Morriston, Neath Port Talbot and Singleton. Taking internal and external phone calls, opening mail, sending letters to patients and any associated tasks as asked by the line manager
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person specification
Qualifications
Essential criteria
1. Educated to vocational level 4 or able to demonstrate the equivalent level of knowledge skills and experiences
2. RSA /OCR level 3 or equivalent qualification/experience plus Medical Terminology or equivalent experience
3. Proof of appropriate CPD
Experience
Essential criteria
4. Experience of working as a medical secretary
SBU Values
Essential criteria
5. Demonstrate SBU Values
Aptitude and Abilities
Essential criteria
6. Excellent Veral and written communication
7. Ability to meet deadlines
8. Ability to prioritise
9. Microsoft Office
Desirable criteria
10. Welsh Speaker
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable