Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
The post holder will contribute to the provision of healthcare by providing a comprehensive and confidential support secretarial service to the Department and may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover with other departments within the Service Group. Possess excellent communication skills to be able to communicate with patients, colleagues and other departments, using patience, empathy and tact.
Main duties of the job
Prioritise own workload and work independently within the limits of own role, seeking advice from medical secretary colleagues/manager as required.
Assist with implementation of secretarial/ administrative policies for own area when requested.
Retrieve patients’ notes from the Main Library source or other departments, ensuring efficient case note tracking policy is adhered to.
Use Health Board IT systems to carry out role, e.g. patient software systems used within the Health Board e.g. Welsh PAS, Welsh Clinical Portal, RADIS etc.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications
Essential criteria
1. Educated to vocational level 3 or able to demonstrate the equivalent level of knowledge, sills and experience
Desirable criteria
2. RSA/OCR Stage II in audio typing.
Knowledge
Essential criteria
3. Demonstrable working knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
4. Possess or work toward gaining an understanding of medical terminology
Experience
Essential criteria
5. Experience of dealing with general public in person and by phone.
6. Ability to work on own initiative and as part of a team.
Desirable criteria
7. Previous experience working in a clerical / administrative role within a NHS setting.
8. Experience of audio typing.
Aptitude and Abilities
Essential criteria
9. Be able to demonstrate tact and diplomacy when working with others be flexible to the demands of departmental staff including unpredictable work patterns, deadlines and frequent interruptions. See and treat others as individuals (patient, families, colleagues) and treats people with dignity and respect.
10. Advanced keyboard use / audio-typing skills
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are not necessary