JOIN A DYNAMIC TEAM THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN!
We’re looking for a proactive and customer-focused Customer Service Representative to help deliver an exceptional experience across our Digital and Telephony channels. You’ll play a key role in supporting customers with their queries, maintaining accurate records, and ensuring all interactions meet our quality and compliance standards within an FCA-regulated environment.
Who are we and what do we do?
Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in Consumer Lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Discover more about us at www.snapfinance.co.uk/careers
Reporting to: Telephony Team Leader
Location: Crownhill, Milton Keynes / Hybrid Working (3 days a week in office)
Hours: Monday – Friday - 37.5 hours a week.
Salary: £competitive
Your key responsibilities will include:
* Handle inbound and outbound calls and digital communications, providing timely and professional support to customers and retailers.
* Record all interactions, inquiries, and actions accurately within internal systems.
* Deliver excellent customer service, ensuring fair and appropriate outcomes.
* Make informed decisions based on customer circumstances and business policies.
* Communicate clearly and effectively across all channels, meeting quality and compliance standards.
* Adhere to company procedures, FCA regulations, and Consumer Duty requirements.
* Support other customer service and operational tasks as needed.
What we’re looking for:
* Experience in a customer service or contact centre environment.
* Strong verbal and written communication skills.
* Excellent attention to detail and accuracy in data entry.
* Ability to manage workload and meet SLAs in a fast-paced environment.
* Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
* Professional, empathetic, and solutions-focused approach.
* Understanding of FCA and Consumer Duty principles (desirable).
What’s in it for you?
Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:
* Competitive salary and opportunities for professional growth.
* Flexible hybrid working arrangements to balance your work and personal life.
* Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
* A collaborative and innovative work environment where your ideas and contributions make a real difference.
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.
Due to the high volume of applications, if you do not hear from us within 15 days, then take it that on this occasion you have not been successful.