General Manager - Urgent, Emergency & Acute Care
We are seeking an experienced and dynamic Senior Operational Manager to join our team as General Manager for Urgent, Emergency and Acute Care.
This pivotal leadership role is responsible for overseeing the delivery of high‑quality, safe, and efficient services across Emergency and Acute Medicine. You will work closely with clinical and operational teams to ensure patient flow, performance targets, and service improvement initiatives are delivered effectively.
This is an excellent opportunity to step into a key role and make a meaningful impact on patient care and service performance.
Responsibilities
The role of the General Manager for Urgent, Emergency and Acute Care within Integrated Adult Care (IAC) is to deliver the following services in line with the Trust’s patient promises and the Directorate’s focus on patient safety and patient experience:
* Emergency Department (A&E)
* Urgent Treatment Centre (UTC)
* Acute Medical Unit
* Medical Same Day Emergency Care (MSDEC)
* Croydon Urgent Care Alliance (CUCA)
The post holder will work with the ADO and Clinical Business Unit Leads to lead a team that will deliver the Trust’s patient promises within Acute Emergency services, ensuring excellence with respect to patient experience and safety. The post holder will also contribute to the Trust’s overall strategic direction, deliver the relevant Trust targets, standards, KPIs and contractual requirements of GP commissioners, and engage in active negotiations with GPs and other commissioners.
We provide integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital. Our trust offers more than 100 specialist services, including a 24/7 maternity service and a unique Emergency Department. We value our 3600 staff members as our greatest asset.
Patient Promise Highlights
* You feel cared for by helpful and welcoming staff who respect you as an individual.
* You feel in safe hands with highly professional staff who work well together in clean hospitals and clinics.
* You feel confident in your treatment from skilled teams of compassionate clinicians who listen to you and keep you informed.
* You feel we value your time with convenient appointments, minimal waiting, and care closer to home.
* You feel it’s getting better all the time as we continue to improve our services.
This advert closes on Wednesday, 15 Apr 2026.
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