Job Details Grade: 5A Hourly Rate: £13.69 - £14.82 Salary: £24995.90 - 27058.15 per annum Contract Duration: Permanent Hours: 35 Please note there are 3 positions available for the vacancy Interviews to commence week beginning 9th June 2025 Role Purpose We have an exciting opportunity for three highly motivated Customer Advisors to join our Customer Advice and Support Service based at the Galashiels Contact Centre. These posts are temporary, post one 35.00 hours up to 31st May 2027, post two 35.00 hours up to 31st May 2026 and post three 34.5 hours up to 31st March 2026. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills. Essential At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English Informal Enquiries Informal enquiries may be made to Jenna Clarkson at jenna.clarkson@scotborders.gov.uk. Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.