We hire people who take ownership, care deeply about doing exceptional work that creates impact, and help raise the standards of those around them.
At Cloud9, we believe great teams are built from people who care deeply about the quality and impact of their work and the success of those around them. That’s why we look for A-players who hold themselves to high standards and take pride in delivering great work and look for ways to create better outcomes for clients, support their colleagues, and raise the performance of the team around them.
Great work here is rarely done alone. The people who thrive at Cloud9 collaborate, share knowledge, support their teammates and care about the success of the whole team.
We invest heavily in creating a positive, supportive environment where people can grow and do work they’re proud of. In return, we look for individuals who bring commitment, ownership and a genuine desire to contribute.
If you’re someone who enjoys being surrounded by high-performing ambitious teammates, takes pride in doing great work, and wants to make a meaningful impact, you’ll likely feel at home here.
If you’re mainly looking for a role where expectations are low, effort is optional, or doing the minimum is enough, this probably isn’t the right environment for you.
What You’ll Be Doing
* Grow and protect your client portfolio – Take ownership of a portfolio of existing clients, building trusted relationships and ensuring strong retention and recurring revenue growth.
* Drive strategic account growth – Identify and convert Phase 2 projects, optimisation reviews, change requests, and premium support opportunities that add real value to clients.
* Be the go‑to partner – Act as the primary point of contact for your clients, confidently handling escalations and ensuring challenges are resolved quickly and professionally.
* Deliver exceptional client experience – Proactively ensure clients perceive high value from their projects and support services, driving consistently high NPS scores and advocacy.
* Own your pipeline – Develop and execute account plans, manage opportunities from identification to signed Statement of Work, and keep CRM impeccably up to date.
* Promote Inspirational Clarity – Champion our methodology, helping clients see the bigger strategic picture and strengthening long‑term loyalty.
* Collaborate across the business – Work closely with Sales, CST, PMO, Marketing, and SLT to share insights, improve processes, and continuously enhance the customer journey.
* Support brand advocacy – Secure testimonials, case studies, referrals, and introductions, helping us grow through reputation and relationships.
* Contribute to continuous improvement – Refine account management best practices, share client feedback, and help shape how we elevate our service offering.
What Makes You a Great Fit
* You’re a natural relationship‑builder who earns trust quickly and maintains it long‑term.
* You’re commercially driven and confident identifying and closing upsell opportunities.
* You’re proactive and take ownership of revenue, retention, and client satisfaction outcomes.
* You’re calm and solutions‑focused when handling escalations or complex conversations.
* You communicate clearly and confidently with senior stakeholders.
* You’re organised and disciplined with CRM and pipeline management.
* You enjoy balancing strategic thinking with hands‑on execution.
* You thrive in a collaborative team where culture matters.
* You’re curious about technology and excited to deepen your expertise within the Microsoft ecosystem.
* You’re motivated by hitting targets while maintaining exceptional client relationships.
* Experience in Dynamics 365, professional services, SaaS, or consultancy environments would be advantageous.
Our Values
* Lovability: we lead with kindness, authenticity, and a genuine desire to make people feel valued.
* Positivity: we embrace challenges with energy, optimism, and a solutions‑focused mindset.
* Impact: we take pride in delivering real results and adding meaningful value at every step.
* Dependability: we’re reliable, consistent, and accountable to our clients and to each other.
* Curiosity: we’re lifelong learners who love asking questions, exploring new ideas, and growing together.
Why Cloud9?
* A Learning‑Focused Culture – One dedicated day per month for fun team building and learning, plus ongoing training and mentoring to support your progression into a consulting role.
* A Values‑Led Business – We live and work by the five values above, they’re not just posters on the wall, they shape our daily experience.
* Supportive Team Vibes – You’ll be surrounded by people who genuinely care about your growth and wellbeing.
* Great Perks – Including top‑tier Vitality health insurance, Perkbox rewards and unlimited unpaid annual leave.
* Brighton Office Energy – A lively office in the Lanes, complete with ping pong, regular team socials, and a dog‑friendly vibe.
* Flexibility – We pride ourselves on being a flexible employer and will consider other working arrangements, e.g. days in the office.
Not 100% Sure You Tick Every Box?
That’s totally fine. We believe the best people don’t always come wrapped in a perfect checklist. If this sounds like your kind of role and you think you’d bring great energy and skills to the team, we want to hear from you.
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