The Service Coordinator will play a key role in managing schedules, coordinating client requests, and supporting the team to ensure seamless service delivery. This position is ideal for someone with strong organisational skills and a keen eye for detail within the business services industry.
Client Details
This opportunity is with a small-sized business services organisation known for its commitment to providing efficient and reliable support solutions to its clients. The company prides itself on delivering high-quality services and fostering a professional working environment.
Description
Coordinate and manage service schedules to ensure timely delivery of tasks.
Act as the primary point of contact for client queries and requests.
Support the team by maintaining accurate records and documentation.
Monitor and track service progress, addressing any delays or issues proactively.
Collaborate with internal departments to streamline service processes.
Assist in preparing reports and updates for management as needed.
Handle administrative tasks related to service coordination and client communication.
The role demands an organized, communicative, and proactive individual. Your responsibilities will include, but are not limited to
Handling daily queries from engineers and customers via phone, email, and internal referrals
Managing our CRM database, ensuring accurate records in line with GDPR compliance
Scheduling work for engineers and overseeing progress from start to completion
Booking Service visits and call outs
Preparing quotations, liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes
Profile
A successful Service Coordinator should have:
Strong rapport-building skills with customers, engineers, suppliers, and third parties
Resilience, determination, and ability to work to deadlines
Prior experience in scheduling work and managing changes as necessary
Exceptional telephone communication skills
Ability to work independently and take initiative
Able to work under pressure
Experience raising, sending and following up on quotations is an advantage
Flexible, hands-on approach with a willingness to learn
Strong organisational skills, with the ability to prioritise tasks for yourself and others
High attention to detail and a focus on completing tasks efficiently
Proficient in Microsoft Office applications, including Word and Excel
Experience within the construction, utilities, or trade sectors is desiraJob Offer
Competitive salary
Comprehensive pension scheme.
A professional and supportive company culture.
Opportunities to work in a well-established business services organisation.If you're ready to take on a challenging and rewarding role as a Service Coordinator, we encourage you to apply today