Benefits
* 20% discount across all facias
* Eligible for Everlast Gyms Monthly Champions recognition program
* Free Gym membership
* Opportunity to deliver personal training sessions out of hours
* Opportunity to deliver group training classes with further training
Job Description
* Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
* Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
* Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
* Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
* Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
* Consistently achieve and exceed individual and club KPIs
* Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
* Learn, utilise and master our membership software and other systems (training provided).
* Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
* Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
* Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
* Knowledgeable about the products and services on offer.
* Handle member queries and complaints professionally escalating to a manager where required.
Qualifications
* Outgoing and confident, with a positive mindset.
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
* Curious and eager to participate in learning and development opportunities, to progress both skills and career.
* Willing and able to drop into operational key holder duties as and when the business requires.
* Passionate about fitness, sales and customer service.
* Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. Availability at weekends and bank holidays is vital.
* Target focussed – to support the club with sales and retention towards achieving success for the business.
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