Contract Type: Fixed-Term Contract (FTC) for 6 months.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Availability : Must be available to start working within the next 2 weeks.
As eProcurement Support Advisor you will be responsible for delivering technical and user support for our cloud-based procurement system, Pi.
This role ensures system efficiency, supports users through training and troubleshooting, and helps drive continuous improvement.
Acting as a key liaison between internal teams and suppliers, the Advisor plays a key role in maintaining a high-quality user experience and aligning system functionality with business goals.
Key Responsibilities First-Line Support : Provide initial assistance to clients and suppliers across multiple countries, supporting the eProcurement team with day-to-day tasks.
Issue Resolution : Manage supplier-related queries, ordering, and invoice capture issues.
Log and resolve support tickets in Freshdesk, escalating when necessary.
Client Communication : Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients.
System Support : Troubleshoot Pi-related issues, maintain system integrity, and manage user accounts and workflows.
Data Quality : Regularly review and maintain the accuracy of procurement data, identifying and resolving inconsistencies.
File Processing : Evaluate and process supplier data files, ensuring they meet format and content standards.
Provide clear guidance on resubmissions for non-compliant files.
Training & Documentation : Deliver training sessions and maintain support materials such as user guides and FAQs.
Collaboration : Work closely with the wider Avendra International team to understand and resolve reported issues.
Compliance & Security : Uphold data privacy standards (e.g., GDPR) and manage user permissions.
Continuous Improvement : Analyze support trends, recommend system enhancements, and contribute to ongoing process optimization.
Skills Exceptional Customer Service : Demonstrates a professional and friendly manner in all client interactions.
Meticulous Attention to Detail : Ensures accuracy and thoroughness in all tasks.
Proficiency in Microsoft Office : Skilled in using Outlook, Excel, and Word for various business needs.
Data Processing Expertise : Capable of efficiently handling and analyzing large volumes of data.
Effective Communication : Strong verbal and written communication skills for clear and concise information sharing.
Collaborative Team Player : Works well within a team, fostering a cooperative and supportive environment.
Highly Organized : Maintains a methodical approach to tasks, ensuring efficiency and order.
Analytical and IT Savvy : Possesses strong analytical skills, numerical proficiency, and IT literacy.