Overview The Head of Quality & Impact will play a pivotal role in strengthening NZF’s ability to support Muslims in need across the UK through the power of Zakat. The post-holder will lead the development and implementation of NZF’s evaluation framework, ensuring that all programmes are consistently delivering meaningful outcomes and improving through evidence-based learning. They will oversee quality assurance across Zakat grant distribution, ensuring delivery is complies with operational requirements and Sharia principles. By generating actionable insights, clear metrics, and compelling impact reporting, the role will enable NZF to demonstrate value for money, inform strategic decision-making, and reinforce trust in Zakat as a system that benefits the Muslim community nationwide. Reports to: Director of Operations Location: Hybrid (Attend London Office for NZF meetings, held once per week) Salary: £42,000 - £50,000 p.a. Term: Full-Time and Fixed Term Contract (24 months, potential for permanent) About NZF National Zakat Foundation (NZF) gives Muslims around the UK a way to bring their Zakat to life. It is the only organisation with a nationwide reach that helps Muslims calculate and give Zakat or apply for Zakat. This is an exciting time to join NZF. With 15 years’ experience in collecting and distributing Zakat in the UK, NZF seeks to help as many people in need as possible with an experience that makes them feel valued members of the Muslim community. How this post supports NZF’s vision and mission The Head of Quality & Impact plays a central role in delivering NZF’s strategy by ensuring that our programmes are not only implemented effectively but are also continuously improved through rigorous evaluation, quality assurance, and evidence of impact. The post-holder will be responsible for building and implementing an organisation-wide evaluation framework, carrying out programme evaluations themselves and commissioning external evaluations where required. They will ensure NZF can clearly demonstrate the effectiveness, value for money, and wider impact of our work, both internally for decision-making and externally for donors and the wider community. The role also includes line management of the Quality Assurance Officer, ensuring that grant distribution is delivered in full compliance with NZF’s Standard Operating Procedures and meets both secular [SH1] operational and Sharia requirements. By generating high-quality evidence, insights, and reporting, the Head of Quality & Impact will support NZF to strengthen its programmes, enhance oversight, and reinforce the credibility and trust in Zakat as a system that benefits Muslims in need across the UK. Typical responsibilities of position: Evaluation & Assessment - Design and implement ROI and Value-For-Money models to demonstrate the social and community returns of Zakat distribution. - Develop and implement an evaluation framework covering all NZF programmes and cross-cutting initiatives. - Lead internal evaluations using both quantitative and qualitative methods. - Commission and manage external consultants for independent or large-scale evaluations, ensuring outputs meet NZF’s learning and accountability needs. - Produce clear and actionable evaluation reports for internal and external audiences. Quality Assurance - Line-manage the Quality Assurance Officer and oversee the cycle of sample audits on grant distribution. - Ensure programme delivery aligns with Standard Operating Procedures and Sharia perspective. - Identify weaknesses or risks from audits and work with programme teams to embed improvements. Monitoring and Metrics - Work with programme managers and project leads to develop monitoring tools, metrics, and training to capture meaningful programme data. - Ensure monitoring metrics align with organisational objectives and can feed into dashboards for trustees and leadership. - Provide support and guidance to programme teams in embedding monitoring practices. Insights and Reporting - Work with the Communications team to translate evaluation findings into accessible impact reports and donor materials. -Support on the production of NZF’s Annual Impact Report and contribute evidence to trustee papers, donor reports, and public communications. - Ensure evaluation and monitoring findings directly inform programme development and organisational strategy. Approach: - Act as a supportive partner to programme teams, fostering a culture of reflection and improvement rather than compliance alone. - Comply with relevant legislation and regulation ensuring good practice is observed. - Understand and support the vision, mission and aims of NZF. - Adhere to and champion NZF’s policy and practices on safeguarding. - Undertake any other duties requested by the line manager commensurate with the role. Relationships and Stakeholders: Internal: Director of Operations, Programme Managers, QA Officer, Executive Team, Communications team, and other staff across the organisation. External: Consultants, auditors, and evaluation partners. Why work with NZF ? Flexible working Enhanced Maternity / Paternity pay Ethical pension Health cash plan (Medicash) Days off for religious holidays To apply, visit our website to access the full job pack and submit your application - Head of Quality & Impact - NZF