* Dealing with and handling customer queries and any complaints in the first instance and reporting feedback to the Managers.
* Following and working within established guidelines and operating procedures.
* Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent notes etc.
* Ensuring the cash and property are secured on leaving the premises.
* Following open and closing procedures as directed.
* Keeping up to date with special promotions and creating displays.
* Ensuring compliance with all legislation, H&S and food hygiene.
* Food Hygiene training / qualifications (can be given).
* Trained Barista or with previous catering experience an advantage.
* Serve all customers with food and drink orders efficiently.
* Cash handling including cashing up and banking
* To prepare and serve hot drinks.
* To ensure the café and counters before, during and at the end of service are prepared and ready for customers.
* Offer customers outstanding customer service and care.
* Occasional Baking and other food preparation including Baguettes, Sandwiches, Paninis, Toasties etc.
* To assist with stock delivery and ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
* Ensure queues are managed efficiently and customer expectations are met,
* Mainly Front of House but from time to time will be required to step in and Supervise the Kitchen
*
Job Types: Full-time, Permanent based on 40 hours per week on a rota basis
Salary: To be confirmed depending on experience.
Job Types: Full-time, Permanent
Pay: £13.25-£13.50 per hour
Expected hours: 40 per week
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Ability to commute/relocate:
* Totnes: reliably commute or plan to relocate before starting work (required)
Experience:
* Restaurant management: 1 year (preferred)
* Management: 1 year (preferred)
* Supervising : 1 year (required)
* Hospitality: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person
Application deadline: 04/09/2025