Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
* Deliver outstanding customer service.
* Always promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 16 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
* You must be 18 years of age or over to work in our betting shops.
* Passion for delivering excellent customer service!
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations professionally and calmly.
Additional Information
What we offer
Join Entain, and you'll receive a competitive salary along with benefits such as:
* Optional overtime (subject to availability).
* Pension scheme and ShareSave plan.
* Discounts with hundreds of retailers via Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We foster an inclusive community where everyone is celebrated for being themselves. If you need adjustments during the recruitment process, please contact us.
At Entain, we are committed to diversity, equity, and inclusion, ensuring all our people feel valued and respected.
Note: If you are not a passport holder of the country where the vacancy is located, a work permit may be required. Please check our Blog for more details.
Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.
Created on 25/06/2025 by TN United Kingdom
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