Key Responsibilities:
* Document existing support processes with precision and clarity.
* Develop and execute a comprehensive cross-training program for the L2 team to ensure seamless coverage in your absence.
* Actively participate in the transition of the business onto the ServiceNow platform.
* Establish and manage a robust support system for the business, ensuring all processes are built from scratch and tailored to meet business needs.
* Independently seek out necessary information and resources to effectively support and manage operations.
* Produce high-quality support documentation that is clear, concise, and easily understandable by various stakeholders.
Required Skills and Qualifications:
* Strong expertise in C# .NET Support.
* Proficient in managing and troubleshooting IIS (Internet Information Services).
* Experience with MSSQL for database management and support.
* Familiarity with Pipelines for automation and process improvement.
* Knowledge of Dynatrace for application performance monitoring.
* Experience with Azure cloud services and infrastructure.
* Competence in React for front-end development and support.
* Demonstrated ability to work independently, showing initiative and the ability to solve complex problems.
* Exceptional written communication skills, with the ability to produce high-quality documentation.