Frasers Group is a leading retailer across sports, premium and luxury brands. We are looking for an entry‑level payment and fraud specialist to manage Card Not Present payments, dispute resolution and fraud detection.
Responsibilities
* Investigate potential card fraud cases, checking daily reviews of documentation and collating evidence from internal and external sources.
* Build relationships with key stakeholders, both internally and externally.
* Identify patterns/trends in payment activity and communicate findings to the wider team.
* Work as a team to implement best practices for the group.
* Process Card Payment and PayPal chargebacks.
* Ensure meticulous attention to detail when investigating cases.
Qualifications
* Previous experience in a contact centre environment with exposure to fraud cases/situations.
* Focused and fearless approach to work.
* Capable of spotting trends and communicating effectively to the wider team.
* Independent and team orientation, especially under high‑pressure situations.
* Ability to manage a heavy workload, conflicting priorities and track progress on multiple tasks.
* Positive ‘can‑do’ attitude and excellent work ethic.
Shift Pattern: Rota based covering between 6am‑9pm, Monday‑Sunday.
Benefits
* Frasers Champion – peer nominated scheme awarding double pay for a month to employees who live the values.
* Retail Reconnect – annual on‑site experience in stores/warehouse for frontline insight.
* Fearless 1200 – reward program linking performance to rewards, details available online.
* Frasers Fit – free gym classes, discounted memberships, wellbeing app.
* Retail Trust – free access to wellbeing helpline, counseling, financial/legal support.
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