Job Introduction
We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa.
Hours of work: Monday - Friday, 08:00 - 18:00, with rotating Saturdays.
The basic salary is £31,500 plus a monthly bonus, with an OTE of £39,300.
Role and Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a busy and demanding environment. Working as part of a team, you will ensure the workflow of the department, hit and exceed targets, and upsell our full range of services.
* Book customer vehicles for maintenance and/or repairs, and liaise with the workshop team to schedule workload.
* Meet customers on arrival and provide a seamless service from drop‑off to vehicle handover.
* Update customers on progress, authorize additional work, and make follow‑up calls.
* Liaise with Workshop, Parts and Sales departments to keep vehicles ready on time.
About You
* Passion to deliver excellent customer service and ability to establish rapport with customers.
* Well‑presented, with desire, attitude and character to succeed.
* Previous experience in a customer service role, ideally with key targets to meet satisfaction and sales objectives.
* Good organisation and administrative skills; knowledge of dealer management systems an advantage but not essential.
* Motor trade, automotive or car dealership experience preferred but not essential as full training will be provided.
What We Offer
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Retailer, restaurant, cinema & holidays discounts
* Long service and loyalty incentives
* Staff referral scheme
* In‑house, manufacturer & professional qualifications
* Free parking / on‑site parking
* Company events
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