Overview
To be the primary point of customer contact for all spare parts enquiries, ordering and repairs. The role is to fulfil the spares processing function within the spares parts side of the business and support the ongoing growth.
Responsibilities
* Customer Service – take ownership for and follow through customer queries, communicating with suppliers and the DCs as necessary to completely answer questions
* Quotes – process customer request for quote within target, and as needed follow up quotes
* Sales Orders – process customer spare parts sales orders within target
* RSPL - Responsible for recommended spares projects, handling and execution
* Purchasing – as necessary create back to back purchase orders relating for all sales orders processed
* Customer Focus – Understand (internal and external) customer expectations and work to achieve customer satisfaction
* Continued focus on process improvement within the Customer Service team
* Other duties as assigned
Qualifications
* Previous experience of ordering Spare Parts
* Knowledge of SAP Order Processing (desirable but not essential)
* Ability to prioritise workload
* Ability to work on own initiative within a team environment.
* Good telephone manner with greeting all customers and being professional whilst resolving queries
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