Resident Liaison Officer - Epping / Loughton area
We are looking for a committed and enthusiastic Resident Liaison Officer to join a lead main contractor in the social housing sector, serving Epping and the surrounding arear. As a crucial intermediary between the site team, residents, and clients, you will be instrumental in a social housing refurbishment project. This initiative aims to assist the client in achieving their net zero goals. So having some knowledge of decarbonisation and retrofit processes would be advantageous for this role!
Key Responsibilities:
Booking appointments and managing schedules.
Handling resident complaints and issues with professionalism and efficiency.
Maintaining property records and conducting validation and customer satisfaction surveys.
Facilitating communication between all stakeholders for a seamless project experience.
Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months +
Occupied refurbishment and decarbonisation knowledge is also a must
Strong health and safety knowledge
Exceptional communication skills and ability to work collaboratively.
IT proficiency and adaptability to on-site operations.
Ability to work independently and as part of a team.
Strong interpersonal skills and a proactive attitude.
Ambitious, innovative, and se...