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The Role Will Include
* Assist with the sales planning of who to target as attendees at each event
* Outreach activity to local businesses and organisations including business parks, retail parks, schools, colleges and sports clubs etc
* In reach promotional activity within the hotel to create interest and secure new bookings eg leisure club member activity plans, lobby hosting etc
* Proactive telephone calls to both past and potential new customers to secure bookings and answer any queries that they may have
* Upsell telephone calls to guests staying over the Christmas period
* Assisting with the co-ordination of events including chasing payments, menu & drinks choices and dealing with any special requests
* Learning to use the booking systems and updating this with the relevant information in an accurate and timely manner into Sales System
* Research and action exposure on local organisations intranets/ social media and promotional forums
* Updating Sales System with daily figures inputting new ticket sales and reconciling payments
* Chasing final balance payments
The Successful Candidate Will
* Have an outgoing, personable character
* Be target focussed
* Be flexible to work evenings and weekends as required
* Have great attention to detail
* Be confident on the telephone and face to face with clients
* Have knowledge of social media
* Have good written English
* Have experience of customer service ( does not need to be hospitality)
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
* Friends and Family discounted stays from £49 including breakfast
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
* 30% discount on and off shift in our Village Hotel Starbucks stores
* Excellent training and development including our Rising Stars and Talent Academy programmes
* A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
* Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
* Financial wellbeing support and salary drawdown via Wagestream
* Access to our Employee Assistance Programme, offering support and counselling
* Flexible working hours
* A fun, supportive and inclusive work environment with regular team events
* Excellent Reward and Recognition Incentive schemes
* Anniversary rewards for key milestones of service
* Electric car salary sacrifice scheme
* Have your birthday off guaranteed
* Discounted Health Cash plan and Sick pay Insurance.
* A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
* Enhanced maternity and paternity benefits and pay
* Company Pension scheme
* Life Insurance
* T&C’s apply based on your contract
Hours per week : 37.5hrs
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