Job Description
Multi-Lingual Customer Service Expert (German/English)\n Location: UK | Liverpool | Home-Based\nSalary: £26,277.50\n\nIf you're passionate about delivering outstanding service experiences and want to help drive innovation for some of the world's leading brands, this is your opportunity. Whether it's in mobility solutions, consumer products, or advanced technologies, your work will help enhance lives across the UK and globally.\n\nAs part of a long-established and rapidly growing global service provider, our Liverpool site is looking for ambitious and experienced Multi-Lingual Customer Service Experts to join a high-profile automotive campaign representing a renowned multi-purpose 4x4 brand.\n\nKey Responsibilities:\n\nDeliver tailored, engaging customer experiences across multiple channels, including phone, email, chat, and potentially social media\n\nAdopt a "sales through service" mindset, ensuring each interaction reflects the brand's values and enhances customer connection\n\nGain a comprehensive understanding of individual customer needs to provide the most relevant and effective solutions\n\nGuide and support customers throughout their journey, covering a broad range of services and touchpoints\n\nWork closely with internal teams, partners, and stakeholders to ensure seamless and efficient customer interactions\n\nDevelop in-depth product and brand knowledge, with a focus on how the vehicles and services enhance work, adventure, and outdoor lifestyles\n\nConsistently achieve individual performance targets and meet service level agreements\n\nActively contribute to continuous improvement by sharing insights and feedback that support service excellence\n\nWhat You'll Bring:\n\nProven experience in a customer service environment, ideally within the automotive sector\n\nA genuine enthusiasm for the 4x4 lifestyle and a strong customer-focused mindset\n\nExcellent written and verbal communication skills in both German and English\n\nAbility to adapt communication style to suit a variety of customer needs and personalities\n\nStrong interpersonal skills, with the ability to build rapport and demonstrate empathy\n\nHigh attention to detail and a dedication to delivering top-quality service\n\nPassion for the campaign brand and alignment with its identity and values\n\nComfortable working in a fast-paced, evolving environment with a "start-up" feel\n\nA proactive, team-oriented approach with a willingness to take ownership of customer issues\n\nConfident using CRM systems and MS Office applications\n\nFlexible availability, including willingness to work weekends and variable shifts\n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy