Job Title: Customer Success / Service Delivery Associate
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Role:
Are you looking to build a career in Customer Success while gaining hands-on experience in cybersecurity services and client engagement? We’re looking for a proactive and detail-oriented Customer Success Associate to join our high-performing team. In this role, you'll play a key part in supporting both new and existing clients across the full service lifecycle—from onboarding through to service reviews and renewals.
You’ll thrive here if you enjoy cross-functional collaboration, solving problems before they escalate, and ensuring clients receive an outstanding service experience.
Responsibilities:
Support Customer Success Managers with onboarding, service reviews, and client communications
Help manage service issues, document incidents, and escalate concerns appropriately
Prepare client reports and assist in producing renewal documentation
Track service delivery against SLAs/KPIs and flag deviations
Maintain internal documentation and contribute to service improvement projects
Skills/Must have:
1–2 years in a customer-facing or service support role (tech or managed services preferred)
Comfortable working across teams and managing multiple priorities
Strong written and verbal communication skills
Proficient with Microsoft 365, especially Excel and Word
Detail-oriented and solution-focused with the ability to work independently
Experience in structured service environments or following formal processes
Benefits:
Collaborative team environment with a strong support system
Opportunity to shape internal service processes and contribute to customer success strategy
Salary:
£35,000 - £43,000 base salary