Overview
Job Title: Director of Operations
Location: Wirral
Salary: £94,158 per year
Job type: Full Time, Permanent
Alpha is currently seeking an inspiring, values-driven Director of Operations to support our award-winning organisation, which is dedicated to enhancing the lives of older adults through specialist housing and tailored services. Our current Director of Operations, after six years leading a significant programme of change, development and continuous improvement, will be taking up a CEO role in January 2026, leaving a brilliant opportunity for the right candidate here in Alpha.
As a leader in the field of older persons' housing, we are known for our top-quartile customer satisfaction ratings, financial stability, and dedicated high-performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents.
Our approach to older persons' housing has been nationally recognised, having won the Best Older People's Landlord twice and we are deeply committed to making a meaningful difference in the lives of those we serve.
The incoming Director of Operations, as part of a fresh, small and dynamic leadership team, will have a unique opportunity to support the Company and our Board to build on our strong foundation, driving forward our quality services to residents, realising our growth ambitions and being a great ambassador for our organization. As we expand beyond 1,000 homes across multiple local authorities from Liverpool to Leeds, we're looking for an imaginative and person-centred leader who shares our passion for service excellence and community impact.
Our office hub is based within our flagship extra care scheme, Poppyfields, on the Wirral, and offers a modern, flexible workspace in the heart of our service that supports a hybrid working culture.
Alpha is in a fantastic place with a great future. We want to continue to grow and to offer outstanding services to our residents, and this role offers an exceptional opportunity to support and shape a dynamic, values-led organisation that is making a tangible difference in people's lives.
If you are a dynamic and experienced specialist housing leader, and you are ready to join us, we warmly invite you to review the information pack and submit your application. We look forward to discovering how you can shape Alpha's future.
The candidate pack and details of how to apply are available on our website; please click below in order to complete your application via our careers page.
Closing date: 9am on Monday 17th November 2025.
Candidates with experience or relevant job titles of: Vice President of Operations, Chief Operating Officer, Operations Director, will all be considered.
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Responsibilities
* Provide strategic leadership in operations to support growth, quality services for residents and community impact.
* Drive continuous improvement and a high-performing culture across operations.
* Act as a strong ambassador for the organisation with Boards, partners and local authorities.
* Collaborate with the leadership team to implement strategic priorities and expansion plans (beyond 1,000 homes).
Qualifications
* Experience as a specialist housing leader or in senior operations roles within housing or care services.
* Demonstrated ability to lead change, deliver service excellence and results in a values-driven organisation.
* Strong stakeholder management, communication and strategic thinking skills.
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