Overview
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers who are responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers demonstrate leadership, coaching and direction to the team, bringing our values to life for their team and our customers.
Rewards
* An achievable bonus scheme worth up to 10% of annual salary
* An additional Secret Shopper bonus worth up to £2,000
* Long service rewards – Love2Shop voucher: 5 years £500, 10 years £1,000
* 28 days paid holiday
* Paid breaks
* Free burgers, fries and shakes while on shift
* Life assurance
* All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
Other Perks
* Days out and social events
* Team competitions – Fry Cup and Olympics
* Five Guys Perks – employee discount program
* Access to wellbeing support and employee assistance programme (EAP)
* Development opportunities to grow a career with us!
* Enhanced maternity & paternity leave
* Pension scheme
Responsibilities
* Lead from the front and be hands‑on, working on the line and in the dining area
* Support the General Manager in delivering perfect burgers and fries while providing an above‑and‑beyond experience for your team and customers
* Create an awesome working environment where people are happy to come to work and have fun, while leading with our values – Competitive, Enthusiastic, Family, Get It Done, and Integrity
* Ensure every customer is delighted with their order and their Five Guys experience
* Deal with complaints promptly, openly and honestly
* Ensure each shift runs smoothly and that our values form part of your shift management
Qualifications
* At least 1 year of management experience in a similar role within a high‑volume hospitality or QSR environment
* Customer satisfaction orientation with proven track record of driving satisfaction scores, increasing engagement and delivering excellent Mystery Shopper results and positive reviews
* Financial responsibility – understand basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
* Leadership skills – natural motivator who enjoys being hands‑on and leads by example
* Operational excellence – good working knowledge of Food Hygiene and Health & Safety standards, and enforce them on the line
* Flexibility – available to work a variety of shifts, including evenings, weekends, and holidays
Career Path
If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step could be an Assistant Manager. Five Guys isn't just a job – it can be a career!
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