The Sandwell Housing Management team are looking to recruit an experienced Housing Services Officer for a minimum 6 month fixed term contract. Internal candidates should seek permission from their line manager before applying.
A person who can demonstrate a high level of customer focus, quality frontline experience in a social housing setting and confidence to be able to act as the voice for our tenants.
Your days will primarily be spent out at the site office at Darley House, and low-rise flats estates undertaking home visits, estate inspections and responding to safeguarding alerts. You will be given the time and space to work in an agile manner so that you are able to deal with the administrative demands of the role as well as work collaboratively with your colleagues and our partners. The overriding needs of the business will always need to come first but you will have the freedom to shape your working week.
This is a full-time role which is based in Rowley Regis Town. The role of a housing services officer is an important role within our service and the post holder will have important responsibilities.
Key duties of this role will be:
* To be responsible for the case-management of complex or demanding tenancy management interventions.
* To lead and participate in multi-agency meetings and case conferences for complex and sensitive individual cases.
* To be responsible for undertaking proactive home checks.
* Provide professional & timely interventions to resolve tenancy breaches before they pose a risk of harm to others, cause damage to our assets or result in tenancy failure.
* To provide a proactive estate management service.
* Reduce the risks of tenancy failures through appropriate and proportionate interventions.
* Reduce the risk of harm to our customer’s health and safety through early identification of vulnerabilities.
The successful candidate will have a proactive approach to work and demonstrate professional curiosity to fit into our preventative approach to tenancy management.
Essential requirements:
* Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
* Minimum of 2 years’ experience of delivering tenancy-related services to customers.
* Experience of managing budgets.
* Experience of working with internal or external stakeholders.
* Experience of working on own initiative with occasional guidance.
* Experience of briefing/providing information to Elected Members.
Only those candidates who can demonstrate that they have the essential requirements for this role will be considered for the next stage of the process. If you have the experience, desire and the drive to provide an excellent customer experience then we want to hear from you.
Previous candidates need not apply.
Please note that Interviews will take place on Monday 19th & Tuesday 20th May 2025.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visithttps://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours.
To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk
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